# Site Feedback **URL:** https://colorlibsupport.com/c/site-feedback/2.md [Latest](https://colorlibsupport.com/latest.md) · [Categories](https://colorlibsupport.com/categories.md) --- ## [About the Site Feedback category](https://colorlibsupport.com/t/about-the-site-feedback-category/1)
**Author:** [@system](https://colorlibsupport.com/u/system)\ **Replies:** 0
Discussion about this site, its organization, how it works, and how we can improve it. --- ## [No account with Wordpress.com](https://colorlibsupport.com/t/no-account-with-wordpress-com/47210)
**Author:** [@Belui](https://colorlibsupport.com/u/Belui)\ **Replies:** 1\ **Last updated:** [November 5, 2025, 11:37am UTC](https://colorlibsupport.com/t/no-account-with-wordpress-com/47210 "2025-11-05T11:37:48Z")
Do I need an account with Wordpress. com when using the Shapely theme? I’m using Wordpress .org, I chose the Shapely theme for some unique specs, but never used Jetpack before for some reason. Now I needed to install Je… --- ## [Did not receive the download link after subscribing](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420)
**Author:** [@SW1015](https://colorlibsupport.com/u/SW1015)\ **Replies:** 5\ **Last updated:** [September 13, 2023, 11:10am UTC](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420 "2023-09-13T11:10:46Z")
Hello, I attempted to download a free contact form at this link: Contact Form V10 - Free Full-Screen Contact Form 2023 - Colorlib I subscribed with my email address on the pop-up window/form but did not receive the lin… --- ## [Colorlib Contact Form Doesnt work](https://colorlibsupport.com/t/colorlib-contact-form-doesnt-work/34656)
**Author:** [@ZadhidPowell](https://colorlibsupport.com/u/ZadhidPowell)\ **Replies:** 5\ **Last updated:** [June 21, 2023, 8:51am UTC](https://colorlibsupport.com/t/colorlib-contact-form-doesnt-work/34656 "2023-06-21T08:51:01Z")
I tried several times to apply for the Content Writer position, but it showed me an error every time. --- ## [Download Theme doesn\`t show anymore](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590)
**Author:** [@CristiPd](https://colorlibsupport.com/u/CristiPd)\ **Replies:** 10\ **Last updated:** [May 10, 2023, 6:29am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590 "2023-05-10T06:29:59Z")
Hi, last week expires the original 1 year membership and it was auto renew but the downlod buton doesn\`t show near the preview button like it was. --- ## [How to solve this “layout/theme.liquid”?](https://colorlibsupport.com/t/how-to-solve-this-layout-theme-liquid/34696)
**Author:** [@Mikecolady](https://colorlibsupport.com/u/Mikecolady)\ **Replies:** 2\ **Last updated:** [May 5, 2023, 9:41am UTC](https://colorlibsupport.com/t/how-to-solve-this-layout-theme-liquid/34696 "2023-05-05T09:41:15Z")
Hi, I downloaded Fashe theme but when I uploaded it in shopify it give error that “layout/theme.liquid” is missing. What to do know? Is there any issue on my \[website\] or it’s something else? Can you please help me asap… --- ## [Much Interested To Review This Website](https://colorlibsupport.com/t/much-interested-to-review-this-website/34659)
**Author:** [@EllieToy](https://colorlibsupport.com/u/EllieToy)\ **Replies:** 3\ **Last updated:** [May 1, 2023, 9:30am UTC](https://colorlibsupport.com/t/much-interested-to-review-this-website/34659 "2023-05-01T09:30:39Z")
Since a few days ago, I have been following this forum. I have a troubleshooting website and I am much more interested to review this website on my site . If my website is eligible to do this, please let me know. I would… --- ## [I need promote our Job Board WordPress theme on your site](https://colorlibsupport.com/t/i-need-promote-our-job-board-wordpress-theme-on-your-site/34276)
**Author:** [@kevinuxper](https://colorlibsupport.com/u/kevinuxper)\ **Replies:** 1\ **Last updated:** [February 24, 2023, 9:11am UTC](https://colorlibsupport.com/t/i-need-promote-our-job-board-wordpress-theme-on-your-site/34276 "2023-02-24T09:11:38Z")
Hello, I hope this message finds you well. I am reaching out to inquire about the possibility of promoting our Job Board WordPress theme on your site. In the article: 14 Best Job Board WordPress Themes & Plugins 2023 - … --- ## [How do i start?](https://colorlibsupport.com/t/how-do-i-start/34167)
**Author:** [@AP1506](https://colorlibsupport.com/u/AP1506)\ **Replies:** 3\ **Last updated:** [February 9, 2023, 9:15am UTC](https://colorlibsupport.com/t/how-do-i-start/34167 "2023-02-09T09:15:50Z")
how do i edit this website template? --- ## [I am new to these things](https://colorlibsupport.com/t/i-am-new-to-these-things/34141)
**Author:** [@George\_bush11](https://colorlibsupport.com/u/George_bush11)\ **Replies:** 1\ **Last updated:** [February 1, 2023, 4:58am UTC](https://colorlibsupport.com/t/i-am-new-to-these-things/34141 "2023-02-01T04:58:19Z")
How do I know what theme is my website built on? this is my website --- ## [Colorlib company information](https://colorlibsupport.com/t/colorlib-company-information/33278)
**Author:** [@ahulman](https://colorlibsupport.com/u/ahulman)\ **Replies:** 3\ **Last updated:** [September 29, 2022, 9:05am UTC](https://colorlibsupport.com/t/colorlib-company-information/33278 "2022-09-29T09:05:19Z")
Hello, I cannot find any company identification information regarding “Colorlib” nowhere on the site. The terms of service document does not contain required data, nor privacy statement. The Invoices do not contain “P… --- ## [Site Contact Form isn't Working](https://colorlibsupport.com/t/site-contact-form-isnt-working/33233)
**Author:** [@Mustakim](https://colorlibsupport.com/u/Mustakim)\ **Replies:** 3\ **Last updated:** [September 22, 2022, 8:47am UTC](https://colorlibsupport.com/t/site-contact-form-isnt-working/33233 "2022-09-22T08:47:20Z")
Hi! I am Mustakim, working as a Support for Codexpert, Inc. Hope you guys are doing well. Recently, I tried to contact you for a deal and needed to send an email. Could you please help me with any email? Unfortunately… --- ## [No response from support team for a Template purchased](https://colorlibsupport.com/t/no-response-from-support-team-for-a-template-purchased/32532)
**Author:** [@jnonyumbe](https://colorlibsupport.com/u/jnonyumbe)\ **Replies:** 7\ **Last updated:** [July 11, 2022, 9:01am UTC](https://colorlibsupport.com/t/no-response-from-support-team-for-a-template-purchased/32532 "2022-07-11T09:01:16Z")
Dear COLORLIB team, I’ve trying to get a response from your services since 20th May 2022 in vain. I am embarrassed and lost for word: I’ve recommended your website to a client for a project. He purchased a template only… --- ## [I Need a Website + CRM](https://colorlibsupport.com/t/i-need-a-website-crm/32635)
**Author:** [@Admin123](https://colorlibsupport.com/u/Admin123)\ **Replies:** 1\ **Last updated:** [June 29, 2022, 7:58am UTC](https://colorlibsupport.com/t/i-need-a-website-crm/32635 "2022-06-29T07:58:57Z")
Hi, Good Day. Im looking for a real estate multi property listing website with crm integrated. Can anyone support me to built it Kindly contact me at your earliest. Thank you. --- ## [Payment pending](https://colorlibsupport.com/t/payment-pending/32496)
**Author:** [@danbentonsmith](https://colorlibsupport.com/u/danbentonsmith)\ **Replies:** 6\ **Last updated:** [June 14, 2022, 12:17pm UTC](https://colorlibsupport.com/t/payment-pending/32496 "2022-06-14T12:17:57Z")
Hi - I have purchased a years subscription but I am not able to download anything. In my account area it says Payment Pending and I know that the money has been taken out of my account. Please resolve this issue or … --- ## [Post to knonw service](https://colorlibsupport.com/t/post-to-knonw-service/32408)
**Author:** [@cmnfl](https://colorlibsupport.com/u/cmnfl)\ **Replies:** 3\ **Last updated:** [May 31, 2022, 7:08am UTC](https://colorlibsupport.com/t/post-to-knonw-service/32408 "2022-05-31T07:08:38Z")
Dear recipient, I want to know that How can I download your website template and how to use it into my website? Is it Paid service? --- ## [Chargeback subscription](https://colorlibsupport.com/t/chargeback-subscription/32288)
**Author:** [@jorge1984](https://colorlibsupport.com/u/jorge1984)\ **Replies:** 3\ **Last updated:** [May 16, 2022, 8:42am UTC](https://colorlibsupport.com/t/chargeback-subscription/32288 "2022-05-16T08:42:05Z")
Last year i bought the Glamour template for one client of mine, but, for some reason i didn’t realize that a subscription was created and now i was charged again. I already canceled the subscription but would like to req… --- ## [Paid for membership, no access](https://colorlibsupport.com/t/paid-for-membership-no-access/31868)
**Author:** [@J2Digital](https://colorlibsupport.com/u/J2Digital)\ **Replies:** 7\ **Last updated:** [March 24, 2022, 9:22am UTC](https://colorlibsupport.com/t/paid-for-membership-no-access/31868 "2022-03-24T09:22:30Z")
Hello, I have an active membership through 2/8/2023 but do not have access to any download buttons. I submitted multiple contact requests. --- ## [2 Months at least](https://colorlibsupport.com/t/2-months-at-least/31775)
**Author:** [@Nemanja0202](https://colorlibsupport.com/u/Nemanja0202)\ **Replies:** 6\ **Last updated:** [March 23, 2022, 9:39am UTC](https://colorlibsupport.com/t/2-months-at-least/31775 "2022-03-23T09:39:29Z")
It takes more than 2 months to get a refund for a theme. How long does it take exactly? I don’t know, I’m still waiting. Contact form apparently doesn’t work because I tried it 3 times. Support is useless, they just kee… --- ## [There's a Broken link on the website](https://colorlibsupport.com/t/theres-a-broken-link-on-the-website/30007)
**Author:** [@amanchourasia](https://colorlibsupport.com/u/amanchourasia)\ **Replies:** 5\ **Last updated:** [October 4, 2021, 8:59am UTC](https://colorlibsupport.com/t/theres-a-broken-link-on-the-website/30007 "2021-10-04T08:59:40Z")
Hello, I was trying to download a theme named “Coming Soon V18” after entering the email, the download link was sent in my email, but it was a broken link. Here’s the link which I got through email (Broken Link): https… --- ## [Refund issues - No responses](https://colorlibsupport.com/t/refund-issues-no-responses/31383)
**Author:** [@Nemanja0202](https://colorlibsupport.com/u/Nemanja0202)\ **Replies:** 9\ **Last updated:** [February 25, 2022, 10:08am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383 "2022-02-25T10:08:11Z")
Hi, I have requested a refund as early as 3 weeks ago for order #COLORLIB8659 by sending an email to support@colorlib.com, filling out the contact form twice and through a ticket. Please don’t reply with empty excuses l… --- ## [Charged again for one time purchase](https://colorlibsupport.com/t/charged-again-for-one-time-purchase/31406)
**Author:** [@Gab](https://colorlibsupport.com/u/Gab)\ **Replies:** 1\ **Last updated:** [February 2, 2022, 8:36am UTC](https://colorlibsupport.com/t/charged-again-for-one-time-purchase/31406 "2022-02-02T08:36:46Z")
I purchased the Zacson personal trainer theme last year and bought the one year license, I was charged and everything was fine, however 2 weeks ago I was charged again? I have not selected any reoccurring payments or su… --- ## [How do I install my template](https://colorlibsupport.com/t/how-do-i-install-my-template/31365)
**Author:** [@AMFrag](https://colorlibsupport.com/u/AMFrag)\ **Replies:** 1\ **Last updated:** [January 28, 2022, 8:26am UTC](https://colorlibsupport.com/t/how-do-i-install-my-template/31365 "2022-01-28T08:26:50Z")
I just purchased Calvino theme. I understand that you can not install it straight onto a WordPress site as in uploading a theme, but there are no instructions or walk-throughs on how to install this template. Where are … --- ## [Safari 100% Bounce Rate](https://colorlibsupport.com/t/safari-100-bounce-rate/31342)
**Author:** [@Mullar12](https://colorlibsupport.com/u/Mullar12)\ **Replies:** 1\ **Last updated:** [January 26, 2022, 10:03am UTC](https://colorlibsupport.com/t/safari-100-bounce-rate/31342 "2022-01-26T10:03:51Z")
Hi Guys! I am facing a problem… My website bounce rate is ok from chrome, Mozilla browser but when the user came from Safari browser so analytics show 100% bounce rate I analyze website everything is ok but don’t know w… --- ## [Welfare non profit theme](https://colorlibsupport.com/t/welfare-non-profit-theme/31228)
**Author:** [@choose](https://colorlibsupport.com/u/choose)\ **Replies:** 1\ **Last updated:** [January 12, 2022, 8:03am UTC](https://colorlibsupport.com/t/welfare-non-profit-theme/31228 "2022-01-12T08:03:31Z")
Hi there, I am interested to buy this template Welfare - Best Non-Profit Website Template 2022 - Colorlib , I would like to know if this serve over counter is connected to Mysql database ? Regards --- ## [Invoice is empty (no FROM)](https://colorlibsupport.com/t/invoice-is-empty-no-from/31056)
**Author:** [@Molver](https://colorlibsupport.com/u/Molver)\ **Replies:** 1\ **Last updated:** [December 24, 2021, 9:39am UTC](https://colorlibsupport.com/t/invoice-is-empty-no-from/31056 "2021-12-24T09:39:53Z")
Hi, We purchased a theme but the invoice is wrong. It doesn’t contain any “FROM” data. Thanks Alex --- ## [Wrongly Charged Fees - After a year](https://colorlibsupport.com/t/wrongly-charged-fees-after-a-year/31015)
**Author:** [@eleanorrigby](https://colorlibsupport.com/u/eleanorrigby)\ **Replies:** 5\ **Last updated:** [December 24, 2021, 9:39am UTC](https://colorlibsupport.com/t/wrongly-charged-fees-after-a-year/31015 "2021-12-24T09:39:26Z")
Hello. I made a onetime purchase of a colorlib template (logistico) for $50 over a year back. However, last month (Nov 25, 2021) I see that I have been charged $20 on my credit card. Why has this been done? I am not on a… --- ## [Unable to download Transcend website template](https://colorlibsupport.com/t/unable-to-download-transcend-website-template/31032)
**Author:** [@Stuart1](https://colorlibsupport.com/u/Stuart1)\ **Replies:** 1\ **Last updated:** [December 22, 2021, 7:25am UTC](https://colorlibsupport.com/t/unable-to-download-transcend-website-template/31032 "2021-12-22T07:25:22Z")
I paid $19 USD for a subscription to the Transcend website template. I received the purchase confirmation emails but the download link in the email and on the website does not work. I receive the following error message:… --- ## [Help pls :( Akismet is behaving wrongly](https://colorlibsupport.com/t/help-pls-akismet-is-behaving-wrongly/30235)
**Author:** [@imrishabh25](https://colorlibsupport.com/u/imrishabh25)\ **Replies:** 5\ **Last updated:** [September 21, 2021, 7:31am UTC](https://colorlibsupport.com/t/help-pls-akismet-is-behaving-wrongly/30235 "2021-09-21T07:31:18Z")
I am trying to submit my Resume via the Contact Form on this page - Creative Article Writer For Colorlib With Some Photoshop Skills - Colorlib But unfortunately, Akismet (security plugin) is detecting me as a Spammer an… --- ## [Bootstrap Sidebar by Colorlib V1 scroll](https://colorlibsupport.com/t/bootstrap-sidebar-by-colorlib-v1-scroll/28770)
**Author:** [@clarkcm009](https://colorlibsupport.com/u/clarkcm009)\ **Replies:** 10\ **Last updated:** [September 10, 2021, 6:40am UTC](https://colorlibsupport.com/t/bootstrap-sidebar-by-colorlib-v1-scroll/28770 "2021-09-10T06:40:11Z")
Hello, I downloaded and am trying to use the Bootstrap Sidebar by Colorlib V1 template for an internal home use site, but I was wondering if there is a way to get the sidebar to stay in it’s position on the page and not… [Next page](https://colorlibsupport.com/c/site-feedback/2.md?page=1)