Action button not visible on some mobile devices (ie Android 6/FF, Iphone SE)


I used the Action button on a site:

Viewed on desktop and tablet we see this button. Viewed on a Iphone SE or Huawei P8, we don’t see this button.

Is there a way to use this button on all devices?

Hi @bartmans,

Sorry to hear of the problem you are having.

Is the same happening for you on our below demo site?

Could you please test it clearing your browser cache and using different browser?

Best Regards,

Tested with emptied browser cache and Firefox and Chrome on Huawei P8.

I see the Action button in the wp-admin preview in the Customizr for phone viewports.

I don’t see the Action button on mentioned phones on
I do see the Action button on your demo site.

I have removed the custom .css I added, still the same.

Do you have other suggestions?

Could you please share me the screenshot of the issue so that i can better understand the situation?


Two screenshots added, one with desktop where the Action button is used (marked by the red square) with text
'Kaartjes kopen voor de voorstelling Lang zal ze Leuven? and red button with link ‘Bestel nu’.

One from mobile with no Action button using FF on a Huawei P8. Also reported was the Iphone SE, which also shows no Action button.

This can be due to plugin conflict on your site so please try temporary deactivating all plugins specially WPtouch plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

Yes, this solved it. After disabling WPTouch, it works.

Thx for your quick answers! Good service.

You are most welcome here :slight_smile: