# All template license download issue **URL:** \ **Category:** Uncategorized\ **Created:** [October 31, 2020, 7:03am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245 "2020-10-31T07:03:08Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![esamtani](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/e/b782af/32.png) [@esamtani](https://colorlibsupport.com/u/esamtani)\ **Post date:** [October 31, 2020, 7:03am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/1 "2020-10-31T07:03:08Z")
Hello, I had bought an all template license for 99$ on July 27, 2020. I have noticed that there has been changes in the pricing and download options. I had bought the license as a guest and received an email with the invoice (Invoice no : 2412, Order number : 281903). I have created an account now using my email. But I am not able to see my lifetime license linked in the account. Can you please attach it to my account. (email : [esamtani@gmail.com](mailto:esamtani@gmail.com)). Thank you! ---
**Author:** ![kieron125](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/k/ecb155/32.png) [@kieron125](https://colorlibsupport.com/u/kieron125)\ **Post date:** [November 6, 2020, 1:59am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/2 "2020-11-06T01:59:37Z")
I have had this issue too! I have had no response and I’m feeling like I have been scammed ☹ ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [November 6, 2020, 9:21am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/3 "2020-11-06T09:21:11Z")
hey there No one will be scammed @kieron125 we are just changing the system and soon you will be able to get results of all your purchases, this is just a temporary issue, all your payments are safe in colorlib 😉 ---
**Author:** ![aigars-silkalns](https://colorlibsupport.com/user_avatar/colorlibsupport.com/aigars-silkalns/32/13469_2.png) [@aigars-silkalns](https://colorlibsupport.com/u/aigars-silkalns)\ **Post date:** [November 6, 2020, 11:29am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/4 "2020-11-06T11:29:57Z")
> [@esamtani](#): > > [esamtani@gmail.com](mailto:esamtani@gmail.com)) Access granted. You can now [reset your password here](https://colorlib.com/checkout/my-account/). ---
**Author:** ![aigars-silkalns](https://colorlibsupport.com/user_avatar/colorlibsupport.com/aigars-silkalns/32/13469_2.png) [@aigars-silkalns](https://colorlibsupport.com/u/aigars-silkalns)\ **Post date:** [November 6, 2020, 11:31am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/5 "2020-11-06T11:31:30Z")
Hello, Access granted. You can now [reset your password here](https://colorlib.com/checkout/my-account/). ---
**Author:** ![empiredesignsteam](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/e/a88e4f/32.png) [@empiredesignsteam](https://colorlibsupport.com/u/empiredesignsteam)\ **Post date:** [November 7, 2020, 6:34pm UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/6 "2020-11-07T18:34:20Z")
hey there, i also purchased this license, [empiredesignsteam@gmail.com](mailto:empiredesignsteam@gmail.com) can you also activate it ---
**Author:** ![aigars-silkalns](https://colorlibsupport.com/user_avatar/colorlibsupport.com/aigars-silkalns/32/13469_2.png) [@aigars-silkalns](https://colorlibsupport.com/u/aigars-silkalns)\ **Post date:** [November 9, 2020, 6:35am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/7 "2020-11-09T06:35:03Z")
> [@empiredesignsteam](#): > > [empiredesignsteam@gmail.com](mailto:empiredesignsteam@gmail.com) Access granted. Make sure to reset your password. ---
**Author:** ![tacosun](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/t/3ab097/32.png) [@tacosun](https://colorlibsupport.com/u/tacosun)\ **Post date:** [November 9, 2020, 7:17am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/8 "2020-11-09T07:17:10Z")
I have had this issue too. I also purchased this license, **[tacosun0306@gmail.com](mailto:tacosun0306@gmail.com)** please help me to activate it , thanks. ---
**Author:** ![aigars-silkalns](https://colorlibsupport.com/user_avatar/colorlibsupport.com/aigars-silkalns/32/13469_2.png) [@aigars-silkalns](https://colorlibsupport.com/u/aigars-silkalns)\ **Post date:** [November 9, 2020, 8:03am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/9 "2020-11-09T08:03:01Z")
> [@tacosun](#): > > [tacosun0306@gmail.com](mailto:tacosun0306@gmail.com) Your license expired in May. In order to continue to download templates, you must renew your subscription. Sorry for the inconvenience. ---
**Author:** ![tacosun](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/t/3ab097/32.png) [@tacosun](https://colorlibsupport.com/u/tacosun)\ **Post date:** [November 9, 2020, 8:57am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/10 "2020-11-09T08:57:44Z")
As I had mentioned in my e-mail, when I purchased my license it specifically stated that my license would be good for “all current and upcoming templates”.and it didn’t state that I can only download for 1 year. Also in the support forum, your staff mentioned that the $99 license is for a lifetime. **\>\> [https://colorlibsupport.com/t/licensing-validity/25359/6](https://colorlibsupport.com/t/licensing-validity/25359/6)** please click the link for more details. ![Screen Shot 2020-10-27 at 9.36.29 AM](https://colorlibsupport.com/uploads/default/original/2X/a/a25769c1453bdb3063720c79ae6eaf1eda266700.png) ---
**Author:** ![aigars-silkalns](https://colorlibsupport.com/user_avatar/colorlibsupport.com/aigars-silkalns/32/13469_2.png) [@aigars-silkalns](https://colorlibsupport.com/u/aigars-silkalns)\ **Post date:** [November 9, 2020, 9:30am UTC](https://colorlibsupport.com/t/all-template-license-download-issue/26245/11 "2020-11-09T09:30:46Z")