Blank screen in Customizer after Illdy Companion update

Illdy
1

I just updated to Illdy 2.0 with Illdy Companion 1.0.7 and WordPress 4.7.3.

I now get a blank screen when I select the Customizer.

Even when I change themes, I still get a blank page when I select the Customizer.

I have to deactivate Illdy Companion to access the Customizer again.

This is a localhost project, so I can’t provide a login.

Any suggestions?

Thank you.

2

Hi,

Thanks for contacting us, this seems like a compatibility issue with the theme.

I’m going to escalate this ticket to the developer and see what he has to say about this.

Best Regards,
Support

3

Hello there,

I hope you are doing well today.

I have ran a test on my local environment and the customize feature worked. Could you please tell me what kind of local setup you are using?

Best Regards,
Support

4

Local setup is MAMP 4.1.1. Everything else is as described above.

5

Hi,

Thanks for updating us, It seems as if it could be a configuration issue on your end.

If you have any other issues feel free to contact us.

Best Regards,
Support

6
Thanks for updating us, It seems as if it could be a configuration issue on your end.

If you have any other issues feel free to contact us.

Ha ha ha ha ha!

Well, that sure is a convenient solution on your end!

Now you don’t have to figure out why your plugin and theme update are causing the Customizer to display a blank screen!

7

Hello there,

I hope you are doing well today.

I am sorry that my last response may have been blunt.

However, as it stands, if a local environment is being used then I would not be able to test to see what settings are used which might cause this issue.

Depending on the application, you may have to restart Apache Web Server and MySQL on your local environment.

Best Regards,
Support