Cannot Customise in Illdy

Dear Colorlib-Team,

I installed your Colorlib theme Illdy and then wanted to customise it. Now I have two problems.
First of all, normally I am not able to open the ‘customise view’ where I have the bar to make changes on the right side. If it appears on some days, it is not possible to save and publish my changes, neither I can see the ‘demo’ that I downloaded on your advise. If I leave the page in this case, I am not able to reopen the ‘customise view’ again.
I worked with Illdy before and it all worked fine.

Am I making a mistake, is it something you can fix or do I have to contact Wordpress?

Thanks for helping me and I hope you are the right address.

Adrian

Hello there,

I hope you are doing well today.

Please ensure that you have installed the latest version of WordPress which is version 4.9 and then contact your hosting provider and have them ensure that you have PHP version 5.6 or higher being used.

Best Regards,
Support

Hey,

I have contacted my hosting provider and made him change my PHP version to 5.6. Now it is working!

Thanks for your good answer,

Adrian

Hello there,

I am glad the solution worked for you.
Please feel free to contact us again in the future regarding any other issues.

Best Regards,
Support