I just downloaded the robust theme but when I install is I get:
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
As I understand this is probably not a WP theme. I thought it was.
Can I get a refund for my purchase?
Sorry, but its an HTML template and can not be installed as a WordPress theme
How do I get a refund? I sent a message via your contact form but have not gotten an answer yet.
You need to start it from the contact form, you will get a response,
Unfortunately im unable to process such requests
je crois avoir le même problème mais avec le thème Burger que je viens d’acheter. Lors de l’installation il me met:
Je viens de télécharger le thème robuste mais lorsque j’installe, je reçois:
Le package n’a pas pu être installé. Le thème ne contient pas la feuille de style style.css.
L’installation du thème a échoué.
Je ne sais pas si c’est le même cas, donc prière me situer.
you have exactly same problem as the author of this post
Quelle est la conduite à tenir dans ce cas. Je pensais acheter un thème WordPress.
Merci de nous orienter
Well, i dont know, its an html template and you may ise it as a html template
I tried the contact form multiple times, I tried sending emails etc but no one replies about the refund.
I am starting to get pissed off. Is there anyone that may help me?
You’re misleading people into buying the wrong product and then you disappear…
First of all, for support questions, you need to always use the support forum and you will always get a reply.
Most probably you wanted to install the theme as a Wordpress theme, Robust theme is not a WordPress theme, its an HTML template, and its impossible to install it as a theme in the WordPress
You are right about the Wordpress mixup. On the other hand your site is a bit misleading. It is not clear that the template is not for wordpress. The URL for Robust template is https://colorlib.com/wp/template/robust The wp indicates this is a wordpress theme and that’s how I decided.
From your forum it seems many people have been mislead.
In any case my problem is the refund and the lack of any response from anyone regarding that matter.
Any suggestions before I start the negative reviews?
Well, on the same page there is a tag that indicates this is an HTML template: Screenshot by Lightshot also, it’s not mentioned as a WordPress theme, just a Template
It’s not misleading, everything is clearly outlined on the page, wp in the url is the thing you should pay less attention for this
Regarding refund, you need to use the contact us page,
As others have pointed out, your Contact Us page does not work. Tried with Chrome and Firefox.