Can't Download a Template that I Bought

I previously bought a license for the template “Bulkapp”, back when it was a free download and then you had to buy a license to remove the footer etc. However, because no account was created at this point, I am now not able to download the template. What should I do to get access to it again?


Please reset your password here:
After that, you can log in and download templates like usual.


I already tried that. There was no account that existed with the email that I bought the template with. I have now created an account on that email but there is no template there. Are you able to manually add it if I give you my order ID?