Conflict with Shapely Theme and Woocommerce Emails

Hello,

I am having issues with the Shapely theme and my ability to send emails to customers once they placed their digital orders.

I’ve been getting emails from Woocommerce letting me know that an order is placed, canceled etc… but my customers are not getting emails from Woocommerce with what they ordered or the download links.

My webhosting investigated this and said it was the theme that was the culprit. As you can imagine, I am loathe to change this theme, as I’ve put so much work into fixing my site to my liking,

Is the theme preventing me from sending out SMTP emails? And if so, how can I fix this?

-S

Hi S,

Sorry to hear of the problem you are having.

The theme doesn’t prevent any plugin to send an email so i am not sure how your webhosting provider investigated it or just passed the ball to the theme developer.

You can confirm it yourself by temporary using any WordPress default theme like Twenty Fifteen and see everything works fine.

Please make sure to use latest version of Shapely theme by downloading it from the below page.

Best Regards,
Movin