Counter not displaying on any browser or mobile

Hi there,

It has taken me almost 2 weeks to get my site looking how I want it to, and finally after publishing it I’ve noticed that the counter section doesn’t display on any browser (Chrome, Safari, Explorer) or on mobile.
I’ve looked at previous threads which say to delete and re-add them which I’ve done but this hasn’t worked.

It doesn’t display anything, is just an empty white space. Not image or background - nothing!

I’m on the latest version of everything.
I also have made sure I have a static home page.

Please can you advise?


Hello there,

I hope you are doing well today.

Could you please provide a link to the website, so that it can be inspected?

In the meantime, please disable any third party plugins that you have active and clear your browser cache using the following link:

Best Regards,

Hi there,

It is

Have cleared the cache and is still the same.


Hi there,
Thanks for keeping in touch with us.

Kindly add and save the following code to Appearance > Customize > Additional CSS:

#counter .counter-overlay{

I hope this helps :slight_smile:

Best Regards,

Thanks so much, this has worked :slight_smile:

I have 1 more query please here:

Please could you advise?

Many thanks