Counter section isn’t counting

Illdy
1

Hey guys,

First of all, I love your theme.

It’s great.

However, I am facing a little issue in the counter section.

The counter is not working as you can see in this screenshot.

I encountered two types of this problem. First, is the above one in which counter isn’t working. In the second one, the background isn’t loading, but the counter is operating in Microsoft Edge browser as you can see in this screenshot.

You can check this issue on my website too.

Hoping to hear from you soon.

Best Regards!
Ashar

2

Hello there,

I hope you are doing well today.

I have checked the website in both Firefox and Google Chrome, the counter worked with both pages so I recommend that you refresh the browser cache using the following link:

Best Regards,
Support

3

Hi,

I am doing fine. Thanks for asking.

What about the background image which is not appearing: https://i.imgur.com/98RMpwD.png?

Also, I have taken this screenshot after clearing the cache of my browser.

Best Regards,
Ashar

4

Hello there,

Thanks for keeping in touch.

When I check the CSS for the page I do not see a background image set up for the counter element. Are you able to see the background image when you go to Appearance > Customize?

Best Regards,
Support

5

Hi,

Yes, it is showing in the customizer.

Here, take a look: https://i.imgur.com/yyDX3rc.png

Best Regards,

Ashar