Hello. Please excuse my poor English, I’m writing from Monterrey, Mexico.
I have a problem that maybe someone can help me resolve. Customizing my website I noticed that the General Options > Footer Details is missing. Is there any way to solve this problem? Thanks!
It seems like you have not installed the required plugin Illdy Companion.
Please head over to Dashboard > Plugins, install it, and then you can find extended customisation options in the same Appearances > Customize.
Let me know if you got everything alright.
Thank you for writing back. Illdy Companion is in fact installed so the problem must be somewhere else.
Have you managed to get this alright?
Would it be possible for you to provide me temporary admin dashboard access so I can have a live investigation of this issue?
Let me know more about it.
The problem still persists. Of course I can give you temporary admin access. Would you be kind enough to tell me how to do that? Sorry for my almost complete lack of Wordpress knowledge.
You should first go to Dashboard > Users > Add new, input username, [email protected] as the email and set up a password. Don’t forget to set up administrators role for the account.
Next you can send the credentials and full description of your issue to [email protected] directly, but you can also send it here via a private reply (checkbox above submit)
Looking forward to it.