Customized Menu and Layout Changes Not Saving

Sparkling
1

We have run into a problem because menu changes made in the Customizer are not being saving after publishing. e.g. Also the check box “Show Post Excerpts” on top pages and category pages does not remain saved after publishing.

To resolve this issue we have tried deactivating all plugins without any success. We have also updated the Sparkling theme to the latest version without any success. Deactivating The W3 Total Cache and Cloudflare plugins has also not helped.

https://focusingonwildlife.com/test-platform6/

How can we resolve this issue with the Customizer?

2

Hi there

Can i check it?
Please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about  “Set as private reply” at the bottom of the message box  

3

Hi Noda

I will need your email address to set this up.

Please advise.

4

Hi Noda

I have created an admin account for you as follows:

login page: https://focusingonwildlife.com/test-platform6/log-in/
email address: [email protected]
username: noda
password: l*X#8sAyUZzjdr5^$(%Aot#T

Hope you can resolve this issue for us.

Thanks

5

Please use the following login page instead of the one given above:

https://focusingonwildlife.com/test-platform6/wp-login.php

Thanks

6

Hello there,

I hope you are doing well today.

Please go to Dashboard > Updates and install any new update available then clear your WordPress cache using your cache plugin.

Best Regards,
Support

7

I have updated the plugins but there is no change in the Cuctomizer “malfunction”. The top menu and excerpts options are not being saved. All posts are being displayed in full format instead of excerpt format. e.g. https://focusingonwildlife.com/test-platform6/wildfocus

In addition I have noticed that the sidebar has disappeared on all pages. e.g. https://focusingonwildlife.com/test-platform6/wildfocus/members-gallery/

Please advise.

Thanks

8

Hi there

Can you tell me what is a “xeno-canto” ? one of the plugins of this thing is triggering JS error in the customizer, i can say for sure this is a source of the problem and this is happening in your child theme, looks like you added some stuff in child theme

9

BTW, having 41 active plugins is for sure not good

10

Hi Noda

Xeno Canto is an audio file, which was embedded in a post on the top page. I have deleted the post, refreshed the cache and used the Customizer to set the top menu and the excerpts. This seems to have done the trick! I have noticed one other other issue, however:

The layout of all posts is being lost. e.g. https://focusingonwildlife.com/test-platform6/visitors-to-china-zoo-kill-kangaroo-that-wouldnt-jump/

All of the paragraphs in the visual and text windows have been lost. I cannot believe that we have to rework all posts and pages by adding <div> or <p> tags.

Please advise.

Thanks

11

Hello there,

I hope you are doing well today.

If those changes are removed then you would have to check the trash to see if the pages were somehow deleted but in this case there is not much you can do.

Best Regards,
Support

12

I came to the conclusion that a corrupted database may have been causing all of the problems.

After restoring the backup copy of the website all of the problems disappeared.

All p roblems have now been resolved.

Thanks for your support.

13

Hello there,

I am glad the issue was resolved.
Please feel free to contact us again in the future regarding any other issues.

Best Regards,
Support