# Did not receive the download link after subscribing

**URL:** <https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420>\
**Category:** Site Feedback\
**Created:** [August 23, 2023, 5:10pm UTC](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420 "2023-08-23T17:10:56Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![SW1015](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/s/46a35a/32.png) [@SW1015](https://colorlibsupport.com/u/SW1015)\
**Post date:** [August 23, 2023, 5:10pm UTC](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420/1 "2023-08-23T17:10:57Z")

</div>

Hello, I attempted to download a free contact form at this link:  
[Contact Form V10 - Free Full-Screen Contact Form 2023 - Colorlib](https://colorlib.com/wp/template/contact-form-10/)  
I subscribed with my email address on the pop-up window/form but did not receive the link to download the template.  
…And no, it’s not in my spam folder, and I have received three other emails from your system, so it’s not a spam rule conflict.

Please send the link, thank you.

---

<div class="post-metadata">

**Author:** ![SW1015](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/s/46a35a/32.png) [@SW1015](https://colorlibsupport.com/u/SW1015)\
**Post date:** [August 23, 2023, 5:17pm UTC](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420/2 "2023-08-23T17:17:01Z")

</div>

I also tried downloading another template and was redirected to a link that gave me a 403 error.

Promising a freebie and not delivering is not the way to get me or others to purchase a premium form or theme.

---

<div class="post-metadata">

**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [August 24, 2023, 11:33am UTC](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420/3 "2023-08-24T11:33:19Z")

</div>

Hi there

I just tried and it worked for me, please try again, and if you still have any issues I will provide it by Email.

Regards

---

<div class="post-metadata">

**Author:** ![SW1015](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/s/46a35a/32.png) [@SW1015](https://colorlibsupport.com/u/SW1015)\
**Post date:** [August 24, 2023, 6:29pm UTC](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420/4 "2023-08-24T18:29:50Z")

</div>

Thank you for updating the link. It now allows a direct download once an email address has been entered and the checkbox to subscribe has been checked. Previously the message after subscribing said that a link would be emailed.

---

<div class="post-metadata">

**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [August 25, 2023, 12:03pm UTC](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420/5 "2023-08-25T12:03:35Z")

</div>

Hi

Okay, that’s good 🙂

Let me know if you need anything else.

Regards

---

<div class="post-metadata">

**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [September 13, 2023, 11:10am UTC](https://colorlibsupport.com/t/did-not-receive-the-download-link-after-subscribing/35420/7 "2023-09-13T11:10:46Z")

</div>

Hey there

I will close this case, please start a new ticket if anyone has any questions.

Regards.