Disqus count is not working!

Hello, I’m a proud user of the Sparkling theme but I installed Disqus today so guest can leave a comment. But I see the comment count isn’t working, It stays on “0”. Can someone help me to fix this?

Hi @paulknorrnl,

I hope you are well today and thanks for posting here.

Are you using Disqus WordPress plugin or anything else?

Could you please share me the page URL from your site where comment count isn’t working so that i can troubleshoot it?

Is it working with default WordPress theme like Twenty Sixteen?

Also have you contacted the Disqus team regarding the issue?

Kind Regards,
Movin