# Download link expired

**URL:** <https://colorlibsupport.com/t/download-link-expired/37025>\
**Category:** Other\
**Created:** [May 31, 2024, 4:56pm UTC](https://colorlibsupport.com/t/download-link-expired/37025 "2024-05-31T16:56:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![keepitrealin99](https://colorlibsupport.com/user_avatar/colorlibsupport.com/keepitrealin99/32/12178_2.png) [@keepitrealin99](https://colorlibsupport.com/u/keepitrealin99)\
**Post date:** [May 31, 2024, 4:56pm UTC](https://colorlibsupport.com/t/download-link-expired/37025/1 "2024-05-31T16:56:50Z")

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Hello,

I have a web design client that paid for the “trim” bootstrap template and forwarded me the download link over a weekend. When I tried to download the file the link was expired. I can provide the order number and receipt details. Can someone please help me with this??

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [June 3, 2024, 9:55am UTC](https://colorlibsupport.com/t/download-link-expired/37025/2 "2024-06-03T09:55:27Z")

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Hey there,

Thanks for contacting us, I understand your situation but in this case owner of the template, your client should download the template and provide it to you.

Let me know if there’s anything else.

Regards,

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**Author:** ![keepitrealin99](https://colorlibsupport.com/user_avatar/colorlibsupport.com/keepitrealin99/32/12178_2.png) [@keepitrealin99](https://colorlibsupport.com/u/keepitrealin99)\
**Post date:** [June 3, 2024, 5:11pm UTC](https://colorlibsupport.com/t/download-link-expired/37025/3 "2024-06-03T17:11:34Z")

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Yes,

I think you’re misunderstanding. My client (who paid for the template) - can’t download the template because the download link expired. I need you to re-send an active download link to his e-mail address so he can download the file. The order # is: #COLORLIB19762

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [June 4, 2024, 10:57am UTC](https://colorlibsupport.com/t/download-link-expired/37025/4 "2024-06-04T10:57:08Z")

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Hey there,

Ok, thanks for providing this info, I understand your situation, please check DM I sent links in private.

Regards,

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<div class="post-metadata">

**Author:** ![keepitrealin99](https://colorlibsupport.com/user_avatar/colorlibsupport.com/keepitrealin99/32/12178_2.png) [@keepitrealin99](https://colorlibsupport.com/u/keepitrealin99)\
**Post date:** [June 7, 2024, 6:07pm UTC](https://colorlibsupport.com/t/download-link-expired/37025/5 "2024-06-07T18:07:53Z")

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I replied in the DM - the link still isn’t loading. Can you attach the zip file directly and e-mail it? It seems to be caught in an endless loop of not loading the download link.

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [June 10, 2024, 8:24am UTC](https://colorlibsupport.com/t/download-link-expired/37025/6 "2024-06-10T08:24:22Z")

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Hi @keepitrealin99

Its sent to your email.

Regards,