# Download Link not received **URL:** \ **Category:** Other\ **Created:** [May 22, 2024, 9:23pm UTC](https://colorlibsupport.com/t/download-link-not-received/36953 "2024-05-22T21:23:53Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Ibm](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/i/7ba0ec/32.png) [@Ibm](https://colorlibsupport.com/u/Ibm)\ **Post date:** [May 22, 2024, 9:23pm UTC](https://colorlibsupport.com/t/download-link-not-received/36953/1 "2024-05-22T21:23:54Z")
I placed an order, and made the payment. I didn’t receive any download link. Please advise. ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [May 23, 2024, 10:18am UTC](https://colorlibsupport.com/t/download-link-not-received/36953/2 "2024-05-23T10:18:57Z")
Hey there, I’m sorry for the inconvenience. Can you please provide the email address you used for the purchase and the name of the template? Once you do, I will verify your purchase and send it to you. Regards, ---
**Author:** ![Ibm](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/i/7ba0ec/32.png) [@Ibm](https://colorlibsupport.com/u/Ibm)\ **Post date:** [May 23, 2024, 10:46am UTC](https://colorlibsupport.com/t/download-link-not-received/36953/3 "2024-05-23T10:46:58Z")
I used [wqs.ibm@gmail.com](mailto:wqs.ibm@gmail.com) (I added [waqas@sourceccode9.com](mailto:waqas@sourceccode9.com) as an alternative) ---
**Author:** ![Ibm](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/i/7ba0ec/32.png) [@Ibm](https://colorlibsupport.com/u/Ibm)\ **Post date:** [May 24, 2024, 12:59pm UTC](https://colorlibsupport.com/t/download-link-not-received/36953/4 "2024-05-24T12:59:09Z")
Its been two days since I made the payment. Can you please complete my order? I expected I would have this in 5 minutes when I placed the order as it was mentioned on the check out page. My work is being delayed, please assist. ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [May 24, 2024, 4:47pm UTC](https://colorlibsupport.com/t/download-link-not-received/36953/5 "2024-05-24T16:47:03Z")
Hey there, Are you certain that the amount has been deducted from your account? Based on my observations, it appears that these orders have been abandoned and are incomplete. [Screenshot by Lightshot](https://prnt.sc/t9T5oH4D1d1u) Anyways, I just sent it to your email, please check Regards, ---
**Author:** ![Ibm](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/i/7ba0ec/32.png) [@Ibm](https://colorlibsupport.com/u/Ibm)\ **Post date:** [May 24, 2024, 5:14pm UTC](https://colorlibsupport.com/t/download-link-not-received/36953/6 "2024-05-24T17:14:55Z")
Hi, Thanks I appreciate it, I got the download link. It’s confirmed that the payment was made. (See attached). I started to and didn’t complete from the check out page a couple of times and that’s why there is so many transactions showing up as pending. Thanks again. ![IMG_0666](https://colorlibsupport.com/uploads/default/original/2X/b/bedd48514dccce7e88a2b9909e1219162a877c42.png) ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [May 27, 2024, 5:21am UTC](https://colorlibsupport.com/t/download-link-not-received/36953/7 "2024-05-27T05:21:42Z")
Hi there, Thank you for the update, and I’m glad to hear that you received the download link. I can’t say anything about PayPal, let me know if you have any issues with our download. Regards,