# Download Theme doesn\`t show anymore

**URL:** <https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590>\
**Category:** Site Feedback\
**Created:** [April 19, 2023, 1:27am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590 "2023-04-19T01:27:44Z")\
**Posts on this page:** 11\
**Page:** 1

<div class="post-metadata">

**Author:** ![CristiPd](https://colorlibsupport.com/user_avatar/colorlibsupport.com/cristipd/32/11184_2.png) [@CristiPd](https://colorlibsupport.com/u/CristiPd)\
**Post date:** [April 19, 2023, 1:27am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/1 "2023-04-19T01:27:44Z")

</div>

Hi,  
last week expires the original 1 year membership and it was auto renew but the downlod buton doesn`t show near the preview button like it was.

---

<div class="post-metadata">

**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [April 19, 2023, 9:19am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/2 "2023-04-19T09:19:09Z")

</div>

Hi there

May I know the mail you use for the subscription?

Regars

---

<div class="post-metadata">

**Author:** ![CristiPd](https://colorlibsupport.com/user_avatar/colorlibsupport.com/cristipd/32/11184_2.png) [@CristiPd](https://colorlibsupport.com/u/CristiPd)\
**Post date:** [April 19, 2023, 9:21am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/3 "2023-04-19T09:21:36Z")

</div>

[cristi.padurean@gmail.com](mailto:cristi.padurean@gmail.com)

---

<div class="post-metadata">

**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [April 20, 2023, 4:20am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/4 "2023-04-20T04:20:48Z")

</div>

Hi Chris

yes, I see you made a renewal on Apr 17 this year, but I can’t find any reason why you have this problem, please DM me your account details, and I will check it from your account.

Thanks in advance

---

<div class="post-metadata">

**Author:** ![CristiPd](https://colorlibsupport.com/user_avatar/colorlibsupport.com/cristipd/32/11184_2.png) [@CristiPd](https://colorlibsupport.com/u/CristiPd)\
**Post date:** [April 22, 2023, 10:04am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/5 "2023-04-22T10:04:19Z")

</div>

what do you need ?  
i didn`t undestand

---

<div class="post-metadata">

**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [April 24, 2023, 9:56am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/6 "2023-04-24T09:56:02Z")

</div>

Hi @CristiPd

I just need temporary access credentials to access your account, from my side I cant see any problems, and now I want to check your account for any problems.

Regards

---

<div class="post-metadata">

**Author:** ![CristiPd](https://colorlibsupport.com/user_avatar/colorlibsupport.com/cristipd/32/11184_2.png) [@CristiPd](https://colorlibsupport.com/u/CristiPd)\
**Post date:** [April 24, 2023, 1:54pm UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/7 "2023-04-24T13:54:43Z")

</div>

cristi.padurean@gm

aC^NfL

---

<div class="post-metadata">

**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [April 25, 2023, 10:06am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/8 "2023-04-25T10:06:28Z")

</div>

Thank you @CristiPd

I will remove your sensitive date from this ticket now

@aigars-silkalns can you please take a look here?

Regards

---

<div class="post-metadata">

**Author:** ![aigars-silkalns](https://colorlibsupport.com/user_avatar/colorlibsupport.com/aigars-silkalns/32/13469_2.png) [@aigars-silkalns](https://colorlibsupport.com/u/aigars-silkalns)\
**Post date:** [April 26, 2023, 1:06pm UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/9 "2023-04-26T13:06:47Z")

</div>

Hey @CristiPd

Sorry about that. I have since fixed this issue for you.

---

<div class="post-metadata">

**Author:** ![zelishmekhi](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/z/a6a055/32.png) [@zelishmekhi](https://colorlibsupport.com/u/zelishmekhi)\
**Post date:** [May 9, 2023, 3:01pm UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/10 "2023-05-09T15:01:04Z")

</div>

i am also facing same issue.

---

<div class="post-metadata">

**Author:** ![aigars-silkalns](https://colorlibsupport.com/user_avatar/colorlibsupport.com/aigars-silkalns/32/13469_2.png) [@aigars-silkalns](https://colorlibsupport.com/u/aigars-silkalns)\
**Post date:** [May 10, 2023, 6:29am UTC](https://colorlibsupport.com/t/download-theme-doesn-t-show-anymore/34590/11 "2023-05-10T06:29:59Z")

</div>

@zelishmekhi

Unfortunately, there aren’t any accounts registered with your email. Please DM the email you used for the purchase so we can investigate it.