error code json_parse_error

When I try and update the footer notes, I am trying to change copyright date to 2018. I get - json_parse_error
when i try to save the changes. can you help please?

hey there

Thank you for question
Can you share a screenshot?
Please deactivate all third party plugins and repeat your action again, let me know if it happens again, come back with url of your website

Hi screen shot attached.

I have tried with the plug ins de activated and i had the same issue.

My website is

thanks/Users/billcorris/Desktop/Screen Shot 2018-02-23 at 12.26.10.png

Hello there,

I hope you are doing well today.

Try using this instead:

Bill Corris . All rights reserved. All images copyright @2018
I simply removed the title.

Best Regards,

Hi thanks for that. I have tried that but get the same problem I’m afraid?

Hello there,

I worked on my local site.
Remove the link and let me know if the error message still appears.

Best Regards,


I have tried removing the link but it’s still not allowing me to change it. I am working through the customise option, then selecting unite options / footer is this the correct way to do this?

Hello there,

Using the customize section is the correct way but this error did not appear for me.

Can you please provide login credentials in a private reply?

Best Regards,


If you could try and change that would be great

If you could put the following on please…

Bill Corris Photography. All rights reserved. All images copyright @2018

My login is


Thank you

Hello there,

I checked the site and noticed that you are using PHP Version 5.3.28. Please contact you hosting provider and have them update your PHP version to 5.4 or 7+. This may be the cause of the issue.

Best Regards,

Hi I have the PHP updated and I still cannot update the footer notes, I am still getting the same error code. Also I notice I have lost my social media icons and can’t get them back on. Can you help with this also please?

Hi there

I think i know what is the problem, please deactivate and delete theme and install fresh copy again, if you cant delete the theme use ftp browser or your hosting panel file browser and delete theme, this should help

I started this process and installation failed, please delete theme folder in the wp-content and install theme again, sorry i stuck in the middle way

Hi Noda, that worked thank you very much.

However i still have a problem getting my social media icons / links back on can you help please?


Please check your website again :wink:
Please use appearance > menus to manage menus

Thanks Noda, I have got that, thanks for your help again.

Hi, there

You are welcome and nice, to hear your problem is fixed:)
Now I will now close the topic and mark it as resolved.

Feel free to contact us again Thanks!