I can’t see the front-page - services; front-page - projects in the customizer. So I can’t change my website. How can I put front-page back in sidebar? I only see the general.
Hello @ilse,
Please make sure that you have followed the first steps from FAQ - Common issues:
https://colorlibsupport.com/t/faq-common-issues/
This includes setting up a front page display in Dashboard > Settings, and more recently you should make sure that you have activated the Illdy Companion required plugin.
You should also have a look in Dashboard > Appearances > About Illdy to see if there’s any errors with your setup.
Let me know if you got everything alright.
Regards
Hello Ion
I have this version: Software version: 5.5.52-MariaDB-1~wheezy - mariadb.org binary distribution.
When I try to install Illdy Companion required plugin, then I get an error message.
I don’t get it. I really need to work on my website.
Last week I tried to install the new version of Illdy and everything was gone. So I made a recovery.
thank you for helping!
Hello @ilse,
Somethings not right about the software version, I don’t know what that is…
Can you please send me a preview of the error?
Better yet, please provide me temporary admin dashboard access via a private message, if possible, so I can have a live investigation of the issue.
Sorry for the trouble so far, I’m sure we’ll figure it out in no time.
Regards
So you need my login and password? You can look to the error?
Hello Ion
When do you have time to check the error? Just to know …
I need your email for a tempory admin dashboard access. Can you send it to me, please?
Thank you!
Kind regards
Ilse
Hello @ilse,
Please use [email protected] as the email address
I can take care of it tomorrow as it is already very late here.
Kind regards
Hello Ion
I had forgotten that there was a time difference. I’m sorry!
I’m looking forward to tomorrow.
Kind regards
Ilse
Hello Ion
Did you already found some time to check the error: Software version: 5.5.52-MariaDB-1~wheezy – mariadb.org binary distribution?
Kind regards
Ilse
Hello Ilse,
Please excuse me but I never received the email with the dashboard setup on [email protected]
Can you please set up the user directly with a password in Dashboard > Users > Add new and send me the website link, user and password here directly via a private message?
Best regards
Hello Ion
website link: www.coachplanet.one
user: IonRutz
password: kdjaof484e8r
Excuse me, Ion. I think I did something wrong last week. I hope it will work now.
Kind Regards
Ilse
Hello Ilse,
Please make sure that you provide administrator privileges for the user you created, right now I cannot see any of the dashboard sections.
Head over to Dashboard > Users and change the role to administrator.
Thank you.
Now I did! Like you asked.
Thanks, Ion for helping me!
Hello again @ilse,
Please proceed to update the theme version to the latest version, as you are using some very old theme files.
After you do this, make sure that you go to Dashboard > Appearances > About Illdy and check for any kind of errors for theme setup, like static homepage in Settings > Reading and installing the required plugin Illdy Companion.
I don’t want to do it myself since you might have custom modifications on the website and this will get removed if you update the theme version, so make sure that you make a local backup of all files before you proceed with it, so you stay safe in case anything goes wrong.
Let me know about the progress.
PS: I cannot see the error you previously pointed out, maybe you can better guide me after it.
Hello Ion
Here I am again. I made a backup. I’ve read something about a subtheme. Do I have to make this also?? Two weeks ago I tried to update the Illdy page (before I contact you). Everything was gone on my website. I couldn’t install the required plugin Illdy Companion. There was an error. So, what do I have to do? Make a subtheme?
I don’t understand everything as well. I’m afraid everything will be gone again.
Kind regards
Ilse
Hello Ilse,
You should add me on Skype (Ion Rutz) so I can explain the process to you a little better and maybe for you to consider a custom premium implementation from me and get this all sorted out.
Looking forward to it!