@ehutchings I have also shared the similar solution in the following topic which is working for others
If the solution doesn’t work for you then to help us keep support thread separates could you please create your own thread for your question here https://colorlibsupport.com/c/activello/ instead of replying on others thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you on your new thread.