# I bought a template and never received it

**URL:** <https://colorlibsupport.com/t/i-bought-a-template-and-never-received-it/25506>\
**Category:** Other\
**Created:** [May 18, 2020, 4:31pm UTC](https://colorlibsupport.com/t/i-bought-a-template-and-never-received-it/25506 "2020-05-18T16:31:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gabryelferreira](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/g/439d5e/32.png) [@gabryelferreira](https://colorlibsupport.com/u/gabryelferreira)\
**Post date:** [May 18, 2020, 4:31pm UTC](https://colorlibsupport.com/t/i-bought-a-template-and-never-received-it/25506/1 "2020-05-18T16:31:54Z")

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On friday, I bought the “gutim” template. I bought it without an account because it didnt require an account to buy, and when I click to download the template, it says I need to buy it again. I didnt received anything on my email either.

Hi Gabryel,  
Just to let you know — we’ve received your order #276442, and it is now being processed:  
[Order #276442] (May 15, 2020)

That’s what I received. How can I download the template?

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [May 19, 2020, 5:14am UTC](https://colorlibsupport.com/t/i-bought-a-template-and-never-received-it/25506/2 "2020-05-19T05:14:42Z")

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Hi there

Already answered here, please don’t duplicate tickets: [https://colorlibsupport.com/t/how-to-download-template/#post-276721](https://colorlibsupport.com/t/how-to-download-template/#post-276721)