# I can't install the theme
**URL:** https://colorlibsupport.com/t/i-cant-install-the-theme/9650
**Category:** Shapely
**Created:** [April 1, 2016, 10:29am UTC](https://colorlibsupport.com/t/i-cant-install-the-theme/9650 "2016-04-01T10:29:04Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@sharpey](https://colorlibsupport.com/u/sharpey)
#### Post date: [April 1, 2016, 10:29am UTC](https://colorlibsupport.com/t/i-cant-install-the-theme/9650/1 "2016-04-01T10:29:04Z")
Hello, once i donwload wordpress version 4.4.2 from [wordpress.org](http://wordpress.org), after a new installation i upload the theme from the website named as: shapely.1.0.1.zip, the installation is sucefull but i get an error 500 when i refresh my website.
Do you know what is happening?
The xxx page does not work
The xxx page can not process this request now.
500
Thank you
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### Author:  [@merchan](https://colorlibsupport.com/u/merchan)
#### Post date: [April 1, 2016, 8:06pm UTC](https://colorlibsupport.com/t/i-cant-install-the-theme/9650/2 "2016-04-01T20:06:27Z")
I installed and when active not working
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### Author:  [@sharpey](https://colorlibsupport.com/u/sharpey)
#### Post date: [April 2, 2016, 9:07am UTC](https://colorlibsupport.com/t/i-cant-install-the-theme/9650/3 "2016-04-02T09:07:20Z")
Yes, same here, same error i think, i downloaded the last wordpress version
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### Author:  [@movin](https://colorlibsupport.com/u/movin)
#### Post date: [April 4, 2016, 1:02pm UTC](https://colorlibsupport.com/t/i-cant-install-the-theme/9650/4 "2016-04-04T13:02:51Z")
Hi @sharpey,
Sorry to hear of the problem you are having.
I have tested it on my test site and it’s working fine for me using latest version of Shapely theme.
Can you please try temporary enabling [WP\_DEBUG](http://codex.wordpress.org/WP_DEBUG) mode? To do this, just go to wp-config.php include this:
`define('WP_DEBUG',true);`
You might already have a line for WP\_DEBUG, so just make sure it’s set to true.
Let me know what errors if any you are getting when you face this issue.
If you are getting 500 Internal server error message then please try using the solution posted on the following pages to resolve it.
[http://support.hostgator.com/articles/specialized-help/technical/wordpress/how-to-fix-the-internal-server-error-in-wordpress](http://support.hostgator.com/articles/specialized-help/technical/wordpress/how-to-fix-the-internal-server-error-in-wordpress)
> **[How to Fix the 500 Internal Server Error in WordPress (with Video)](https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/)**
>
> Do you have the HTTP 500 internal server error in WordPress? Step-by-step troubleshooting guide on how to fix the internal server error in WordPress.
Best Regards,
Movin
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### Author:  [@movin](https://colorlibsupport.com/u/movin)
#### Post date: [April 4, 2016, 1:05pm UTC](https://colorlibsupport.com/t/i-cant-install-the-theme/9650/5 "2016-04-04T13:05:32Z")
Hi @merchan,
Could you please tell me a bit more in detail what you meant by it’s not working?
Please make sure that you have configured the theme correctly as described in the following reply.
[https://colorlibsupport.com/t/how-to-set-up-the-homepage/#post-50164](https://colorlibsupport.com/t/how-to-set-up-the-homepage/#post-50164)
Best Regards,
Movin
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### Author:  [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)
#### Post date: [July 27, 2023, 11:49am UTC](https://colorlibsupport.com/t/i-cant-install-the-theme/9650/7 "2023-07-27T11:49:48Z")
Hey there
I will mark this case as closed for now, if anyone has issues please start a new ticket.
Regards
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### Author:  [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)
#### Post date: [July 27, 2023, 11:49am UTC](https://colorlibsupport.com/t/i-cant-install-the-theme/9650/8 "2023-07-27T11:49:51Z")