# I purchased a theme CozaStore but got an error

**URL:** <https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072>\
**Category:** Uncategorized\
**Created:** [December 25, 2020, 9:51am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072 "2020-12-25T09:51:21Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![ThePreciousDesigns](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/t/e9a140/32.png) [@ThePreciousDesigns](https://colorlibsupport.com/u/ThePreciousDesigns)\
**Post date:** [December 25, 2020, 9:51am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/1 "2020-12-25T09:51:21Z")

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I purchased CozaStore theme from Colorlib, but when i uploaded it on my wordpress, i got an error saying Theme is missing Stylesheet css, Please solve this, thanks

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**Author:** ![ThePreciousDesigns](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/t/e9a140/32.png) [@ThePreciousDesigns](https://colorlibsupport.com/u/ThePreciousDesigns)\
**Post date:** [December 25, 2020, 10:01am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/2 "2020-12-25T10:01:02Z")

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I am already uploading the correct zip file, cozastore.zip, but getting error

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [December 28, 2020, 7:04am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/3 "2020-12-28T07:04:41Z")

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hey there

Sorry for the delay

Its not a WordPress theme, its HTML template and can not be installed in the WordPress as a theme

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**Author:** ![ThePreciousDesigns](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/t/e9a140/32.png) [@ThePreciousDesigns](https://colorlibsupport.com/u/ThePreciousDesigns)\
**Post date:** [December 28, 2020, 8:09am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/4 "2020-12-28T08:09:26Z")

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Please refund me as i cant use it on my wordpress website. Thank you

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [December 28, 2020, 9:22am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/5 "2020-12-28T09:22:46Z")

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You have to use the Contact page of our site, appropriate team member will accept your request for a refund process

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**Author:** ![ThePreciousDesigns](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/t/e9a140/32.png) [@ThePreciousDesigns](https://colorlibsupport.com/u/ThePreciousDesigns)\
**Post date:** [December 28, 2020, 10:20am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/6 "2020-12-28T10:20:28Z")

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I contacted at Contact us page of your site and i am waiting for their reply, If there are any issues, i will let you know, thank you so much

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [December 29, 2020, 8:04am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/7 "2020-12-29T08:04:43Z")

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That’s it 🙂

Thank you too, have a great day 🙂

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**Author:** ![ThePreciousDesigns](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/t/e9a140/32.png) [@ThePreciousDesigns](https://colorlibsupport.com/u/ThePreciousDesigns)\
**Post date:** [December 29, 2020, 2:24pm UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/8 "2020-12-29T14:24:48Z")

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I received the refund, Thank you so much for your understanding and support, You can close this Ticket Now, Thank you again

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [December 30, 2020, 8:45am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/9 "2020-12-30T08:45:18Z")

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Thank you so much, have a nice happy new year 🙂

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**Author:** ![nejambla](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/n/34f0e0/32.png) [@nejambla](https://colorlibsupport.com/u/nejambla)\
**Post date:** [March 15, 2022, 11:55am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/10 "2022-03-15T11:55:42Z")

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Hello, which email did you write to, I’m trying to get my money back but they don’t answer me

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [March 16, 2022, 8:59am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/11 "2022-03-16T08:59:44Z")

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@nejambla [The package could not be decompressed. The theme does not have the style.css style sheet - #2 by colorlibsupport](https://colorlibsupport.com/t/the-package-could-not-be-decompressed-the-theme-does-not-have-the-style-css-style-sheet/31779/2)

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**Author:** ![nejambla](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/n/34f0e0/32.png) [@nejambla](https://colorlibsupport.com/u/nejambla)\
**Post date:** [March 16, 2022, 9:15am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/12 "2022-03-16T09:15:26Z")

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@colorlibsupport yes, but you do not give me an answer to a contact email or telephone, you are stealing my money.

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**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\
**Post date:** [March 17, 2022, 9:14am UTC](https://colorlibsupport.com/t/i-purchased-a-theme-cozastore-but-got-an-error/27072/13 "2022-03-17T09:14:48Z")

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hi

Same answer here: [The package could not be decompressed. The theme does not have the style.css style sheet - #6 by colorlibsupport](https://colorlibsupport.com/t/the-package-could-not-be-decompressed-the-theme-does-not-have-the-style-css-style-sheet/31779/6)