Illdy theme - comments for some posts won't turn on!

I manage a site* using Illdy, and I’m having a mysterious problem with some older blog posts with comments that somehow got turned off, and I can’t get them to turn back on!

  • Comments are definitely turned on globally
  • I look at one of the posts and it says comments are on
  • but when I look at the live site, the post says “comments are off for this post”

Been struggling with this for weeks - any advice much appreciated! Thank you!

*Judith’s Blog – Spirit of the Earth

Hi there,
Could you confirm the comments are allowed on the discussion section on the post’s edit page area.
The discussion section might not be available but you can enable it from he screen options on the top right hand side of that page.

Also check on the discussion settings in the main settings i.e. settings \ discussion. There might be a setting there that hides the comments maybe if they are too old.

Hope this helps.

Hi - THANK YOU! You were exactly right, there was a General Discussion setting that was enabled that hid comments older than 28 days old. No idea how that got toggled! Anyway, thanks so much for your help!

Hey there,

You’re most welcome. Glad I could help, I’m going to close this ticket then. Feel free to reach out us if you need any further assistance.

Best Regards,
Support