Images not showing up on newly installed Shapely Theme

I installed Shapely, everything went fine except, no images are showing up on the website. I followed the instructions line by line, deleted cache, checked php version, everything the video and text on your site said to do and still no images. I see the images in the media library, they just don’t view on my demo website of Shapely. Any ideas? Thank you!

Hello there,

I hope you are doing well today.

Please go to Settings > General and check to ensure that your WordPress and site URL address fields are the same, also if you are using SSL you can try changing the URL from “http://” to “https://”

Best Regards,
Support

Thank you for your response.

I did what you said but those things are set correctly. Any other ideas? Thank you!

I reinstalled and am able to see a handful of images now but would like to know what the problem might be.

Hello there,

I hope you are doing well today.

This issue could be caused by a problem with the WordPress cache being outdated or the theme was not installed correctly the first time around.

Please use the following plugin to delete the WordPress cache:

Best Regards,
Support