installation of recommended actions fails

Hello,
I have tried several times but i don’t know what to do.
The three recommended actions do not install and it is therefore impossible to download the template.
Do you know how I can solve this problem?

Thank you in advance !

Hi there

Hope you are having a good day and thank you for your question :slight_smile:

Looks like checking several things in the backend is necessary, please send me your access credentials along with your website URL and I will investigate this case.

Don’t forget to mark your reply as private!

Thanks!
Colorlib Support Team

Hello,
thank you for your response.
Here the infos :

https://wordpress.com/home/easylineparking.com
mail : [email protected]
password : bkE8-Q9_zJgs%G+

Thank you ,
Jean Beaudry

So i check and actually the three recommended action are already instaled and activated but impossible to download the demo template…

Hey there

You cant import demo if you already have content on the site, in this case, demo installation will not work :slight_smile:
Thanks

Hello,
yes i did it several time but it’s still don’t work.
Also i just had a chat with poeple from wordpress and they just delete all my content but it still don’t work.
Do i have to wait for the deleting or something else ?
thank you !

I also desactivated all the extension but it’s not that the problem.:confused:

Hey there

I can install demo for you, please send me your access credentials along with your website URL and I will investigate this case.

Don’t forget to mark your reply as private!

Thanks!
Colorlib Support Team

Hello,
thank you for your response.
Here the infos :

https://wordpress.com/home/easylineparking.com

mail : [email protected]
password : bkE8-Q9_zJgs%G+

Thank you !

Hey there

Ok, can you please reset everything and try a new installation from scratch? there was a problem with plugin installation step and I manually installed Shapely companion plugin

Let me know results