Issue with 'radios' template player, please help :)

Website Templates
1

Hi guys

I have downloaded the ‘radios’ template (Radios - Best Radio Website Template 2021 - Colorlib) and I have placed an order for a licence too.

The issue is with the circleaudioplayer in the home page. It will play without any problems on all desktop browsers.

But it’s not working properly on mobile phones. The ‘play’ icon of the player is not displaying on my iphone, I can see a loading half circle instead.

The player displays correctly on Samsung Galaxy, but once you hit ‘play’ it won’t switch to ‘pause’, it remains on ‘play’. It’s faulty.

This is my website: vvvonica.com

I have not touched the javascript file ‘circleaudioplayer’, all I have changed is the background color. Nothing that would impact its functionality.

I did buy the licence because I thought it would work 100% on mobile phones too.

Can you please help? Let me know if you need any more info. my email: [email protected]

thank you
Sandro

2

hello Sandro

I just checked it on my side and the play button is working normally for me, can you share a screenshot or video record of the problem?

3

Thank you for your reply. Yes, the player works fine on desktops. But it’s not working on mobile phones. Can you please try vvvonica.com on a phone?

I am attaching a proof video for Samsung and a youtube link for Iphone: https://youtu.be/Xn-6pfAcfWw

As you can see the ‘play’ icon doesn’t even appear.

I have tried on some of my friends phones too and on some Samsung phones the ‘play’ icon appears, but once you hit ‘play’ it won’t always allow you to hit ‘pause’ again. you cannot switch between the two smoothly. It’s faulty and not always working.

Can you please look into it? People will be listening to the music mainly on their phones. Please can you check it on a mobile phone?

thank you so much for your help

Sandro

4

Hi Noda

did you get the chance to look into this issue? I can confirm the player is still not working properly on mobile phones.

thank you

Sandro

5

Hello Sandro

Yes, I see, it is happening on my side too, this will require investigation from the developer, I will report it.
At this moment I can’t provide any ETA when this can be fixed

6

Hi Noda

Do you know when I can expect an ETA on this? It is very unfortunate because I have already bought a license for this.

thank you

Sandro

7

Hello Sandro

Sorry, but I can’t provide any ETA :frowning:
The license can be used for any other template, I understand you choose this one but there is nothing I can do for you right now