I have the Customize Jumbotron selection open and I am not given the option to change the image to one of my own.
Hi there,
Thanks for reaching out.
In reference to your query here, could you perhaps provide us with a link to your site as well as some temporary access credentials to your site so that we can have a closer look into this.
I look forward to your reply.
Best Regards,
Support.
Sure. Here you go.
http://www.michellehapple.com/wp-admin
User - Temporary
PW - K^3j%^KI)nVp4qv2XH&RIFUI
And thank you !
~Michelle
Actually I figured it out. But thank you for your assistance !! 
I will close this case now, Feel free to contact us again if you have other questions Thanks!
I think I am having the same problem, I cant edit/change the background picture or color with the jumbotron. It seems those items arent available.
can you tell me how you solved this issue?
HI there
@karimeg yes we can but please open new ticket, you can’t share your admin details in others ticket