I am sorry to bring these matters up here, but you do not reply to the e-mail.
I will start with the fact that I bought a lifetime license for templates from your website, still at the old price, I did it some time ago.
In November / December 2020 (*edited date) you changed the prices. Nevertheless, I was informed that my license under the terms of its purchase remains for life. Currently, I do not have access to download the template. Can you check my case?
I sent bills, invoices etc. to you by e-mail.
The e-mail is the same as the account from which I wrote to you here.