Deactivating all plugins - this didn’t resolve the problem
Switched to another theme (Twenty Sixteen theme) - this resolved the problem which leads me to believe it is a theme related issue. I’m using Travelify Child Theme.
Tried Travelify theme - this also resolved the problem
I hope you are well today and thank you for your question.
If it is working fine with Travelify theme then it seems the issue with your child theme so could you please share me your child theme so that i can troubleshoot it on my test site?
I have tested it on my test site using your shared child theme and it’s working fine for me.
Would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by checking the option “Set as private reply” when replying to this topic?
Just on the off chance - whilst you’re in there - I’ve spent many an hour trying to get my sticky post on the Home page to show the full content rather than just an excerpt. It should be a map. Are you able to help with that too?
I logged in to your site and tried to edit the .htaccess file of WordPress to resolve the issue but that resulted in error and i can’t access your site now from admin area so could you please share me your site FTP or cPanel details so that i can access it and resolve the issue?
I see my site is now back up…but the menu/ navigation bar has vanished from the mobile optimised version (I can see it on my desktop but not my phone).
Could this be due to what you’re doing to fix the RSS feed?
Thanks so I can see the site is back up, Thankyou. Will you still be able to
look at the RSS feed problem for me please?
Also since the site has come back up the navigation bar/ menu can no longer be seen from mobile devices. Please can you fix this as it was working before!
I am still troubleshooting the RSS feed issue on your site.
Also since the site has come back up the navigation bar/ menu can no longer be seen from mobile devices. Please can you fix this as it was working before!
I didn’t change anything in your site that caused this issue.
This can be child theme issue on your site so to confirm it just temporary use the Travelify theme instead of child theme on your site. If everything works fine then it’s your child theme issue.
Also this can be due to plugin conflict on your site so please try temporary deactivating all plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.