Hi
after last update I find a symbol in my menu and also in my footer page list.
(Find picture attached)
it appears only in chrome and firefox browser (not in explorer browser).
How can I remove this symbol?
thanks
Hello there,
I hope you are doing well today.
That is a browser related issue, can you try updating the explorer browser or clearing the browser cache?
Best Regards,
Support
I’ve tried to update and clean cache but nothing change.
thanks
Hi there
In order to check your question i need to see your live website, please provide url and i will take a look
thanks for your reply.
My website is: www.morettisrl.it
Hi there
Sorry, but i see only this:
This site can’t be reached
www.morettisrl.it’s server IP address could not be found.
www.morettisrl.it is available
please check again…
Ok, i see it now
Please deactivate all third party plugins and try again your problem, most probably this I conflict with third-party plugins.
Once you deactivate all plugins please check your problem again, if the problem is gone then this means it was a plugin conflict. Now, start activating plugins one by one and same time repeat your problem until your problem appears again, now you know which plugin was in conflict Thanks!
Colorlib Support Team
Problem solved.
It was “download manager” plugin.
Thanks for your support!!!
rgds
Hello there,
I am glad the solution worked for you.
Please feel free to contact us again in the future regarding any other issues.
Best Regards,
Support