Mobile version loading in desktop Safari

Hello, my Activello site is now loading in mobile format on the desktop version of Safari (on a Mac). I have no idea how to address this. Loads fine in Firefox.

Hi there

Hope you are having a good day and thank you for your question
please provide url and i will take a look



I hope you are doing well today.

Do you have the Jetpack plugin installed? Please try deactivating that plugin to see if it is the cause of this issue.

Best Regards,


Jetpack is installed. I have deactivated it but no change.


Hello CT

I can’t replicate your problem, the website is loading normally on my side on the browser I have, there is no reason in the theme to load content on mobile mode without using third party plugins, please deactivate every single plugin you have and check again
Can you please provide a screenshot of the problem?

Hello, thanks for your help and time on this. I was able to check the site on a few other computers and it is loading fine in Safari, so the issue must be local to my machine. Problem solved. Thanks again.

Great :slight_smile:
I will close this case now, Feel free to contact us again if you have other questions Thanks!