No access to my purchase

Other
1

Hello, I purchased the $99 site license in Aug 2020. I signed up to the new WP login and I don’t see my purchase reflected.

Order #283699

Please fix.

2

hi there

Hello,
Please reset your password here: Purchase History - Colorlib and check again

3

I reset my password and still can’t see my purchase.

4

hi there

@tacticapps please wait patiently your case is now escalated

@aigars-silkalns we need your help here :slight_smile:

5

Hello,

Sorry for the delay.

Please reset your password here: Purchase History - Colorlib
After that, you can log in and download templates like usual.
Please use your PayPal email since that’s the one associated with the account.

Regards,