Hello, I bought the template from colorlib but received the message:
An error occurred, but your payment may have gone through. Please contact the site administrator.
Therefore tried to contact you through the form on the website but received:
There was an error trying to send your message. Please try again later.
Could I get any help?
Hi there
what is the Email address you used for the purchase? are you charged? did you receive a template?
Unfortunately i don’t have rights to verify purchases
Hello, still didn’t receive template 
And I double checked the account and 19$ payment went through.
Email address used: [email protected]
Template: Personal - Best Personal Portfolio Website Template - Colorlib
Hey,
Sorry about that.
To get access, please make sure to reset your password here: Purchase History - Colorlib
You should also receive an email about the purchase.
When i tried to reset the password before, it said there was no user [email protected]
Now, I managed to reset my password now and I can see my purchase but still cannot download template:
Sorry about that. Once you are logged in, what happens when you go here and scroll down to download button?
I have sent you a PM.
