Paid, template not delivered

Hello, I bought the template from colorlib but received the message:
An error occurred, but your payment may have gone through. Please contact the site administrator.

Therefore tried to contact you through the form on the website but received:
There was an error trying to send your message. Please try again later.

Could I get any help?

Hi there

what is the Email address you used for the purchase? are you charged? did you receive a template?
Unfortunately i don’t have rights to verify purchases

Hello, still didn’t receive template :confused:

And I double checked the account and 19$ payment went through.

Email address used: [email protected]
Template: Personal - Best Personal Portfolio Website Template - Colorlib


Sorry about that.
To get access, please make sure to reset your password here: Purchase History - Colorlib

You should also receive an email about the purchase.

When i tried to reset the password before, it said there was no user [email protected]
Now, I managed to reset my password now and I can see my purchase but still cannot download template:

Sorry about that. Once you are logged in, what happens when you go here and scroll down to download button?

Same message as before

after i click on “DOWNLOAD NOW” it will redirect me to:

I have sent you a PM.

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