Hi Noda,
We have an issue on our Shapely portfolio.
Please have a look at
our home page: https://gida.hk/ (portfolio disappeared at the bottom)
our portfolio pages: https://www.gida.hk/portfolio/private-residence-france/ (no featured image)
our blog pages: https://gida.hk/blog-5/ and https://gida.hk/2018/04/18/gida-at-the-generation-t-x-invest-hk-networking-lunch/ (no featured images).
FYI I enabled portfolio and images in Jetpack.
Thank you for your help!
Hello there,
I hope you are doing well today.
When did this happen? Was it after a change was made to the theme?
Best Regards,
Support
Hello there,
Could you please tell me what change s you made before this happened?
Best Regards,
Support
Non actually, just added new content.
Hello there,
So portfolio on home page is back, but with a weird display (see SS).
Thank you for your help!
HI there
What do you mean by the weird display? I see it in normal shape and functions normally
There is a white stripe in the middle that was not there before.
Is that normal Noda?
@pingida Did you manage to figure this out? I’m having similar issue. Are your individual project pages working properly? How about the mobile version?
@karo1010 Not yet, we are working on it with Noda. Mobile and desktop version still weird looking.
Hope you will find a solution soon.
Hi @plngida
Thanks for keeping in touch.
In this case, I just checked on your site and was not in a position to replicate the white spacing. Attached is a screenshot from my end. WIthin which O.S and browser version are you encountering the issue?
I look forward to your reply.
Best Regards,
Support.
Hello,
I am using: Google Chrome
Version 66.0.3359.181 (Official Build) (64-bit).
But same error on Firefox Quantum 57.0.4.
And what about the featured images on blog and project pages: can you see them on your browser?
Thank you.
Hi there,
Thanks for keeping in touch.
As for the projects section, I would suggest on clearing your browser cache. In relation to the blog section images, please try disabling lazy loading of images from the JetPack>Settings>Writing section.
I hope this helps.
Best Regards,
Support.
Hello,
Thank you for your help.
I deactivated the lazy load and featured images are back. Thank you for the tip!
Regarding the white stripe, I had already deleted the cache on both browsers. Could there be any other reason?
Thanks again!
Hi there
im back again guys
white space - hm, but why i cant see it? are we looking for on the same page? i just checked your portfolio page:
https://www.gida.hk/portfolio/
and this is what i see, please see attached screenshot,
Thank you for your message.
This is only on the front page. And you are right, it is on and off. I would just like to understand where it could come from and if I could do something to prevent it from happening.
Thank you!
Cant say this because i never seen this problem on your website, its simply not there for me