problem with the product ribbon - too big! how can change the size?

Tyche
1

good day to everyone!

i have this problem for the last 2 weeks. and it’s killing me. i have no idea how to fix this stupid thing!
the ribbon on the product is just tooooo big! when you go to a product page - the ribbon is huge!
this happened when i change the system language from English to Hebrew. this helps my site… but the ribbon went crazy. anyone have any idea how to fix this issue?

thanks!!!
shahar
[email protected]

2

Hello there,

I hope you are doing well today.

Could you please provide a link to the page having this issue so that I can inspect it?

Best Regards,
Support

3

Good day

thanks for your reply.
i have contact wordspress… and they told me to contact you guys :). problem with the theme.

here’s the link to our site: http://www.israelgifts.co.il/ - you will be able to view this problem in every product page that you will visit. please let me know if there is any way to fix this problem???
i have this issue for the last 2-3 weeks. i cannot lunch our site like this.

thanks!
shahar aharoni

4

Hello shahar

right now ribbons are normally on your site, can you make it so that we can see the problem?

5

Good day

Thanks for your reply.
No, the ribbons are not ok. on any product page, you could see the problem. I’m attaching here a photo that would show the problem. you should go inside the product page. not in a page category.

any idea how to fix?
I have this problem for weeks now :frowning:

thanks and have a great weekend!
shahar

6

Hello there,

I hope you are doing well today.

Please try disabling any third party plugins that were not bundled with the theme as one of them may be causing a conflict with the ribbon display.

Best Regards,
Support

7

Good day to you all :slight_smile:

sorry to say, i did not understand how to disable any third party plugins?
where to go? which plugins? the theme plugins?

thanks! :slight_smile:
shahar

8

Hi there

GO to plugins menu of the wordpress and deactivate all plugins but leave only theme plugins and Woocommerce,
let me know if you still have the same problem

9

good day

thanks for your reply.
ok. I have done that! but nothing work! still, have the same problem.
again, i think this start when i change the language from English to Hebrew. please let me know if there is a way to fix that??? such a simple problem and im on it for the last 2-3 weeks! cannot move with my site because of this promotion line. and to get any help it’s just impossible.

I have done what you said… deactivated the plug-ins … but nothing changed :frowning:
i can’t believe how much time i spend on this stupid problem! just a big waste of time. please let me know what’s the issue. caused me a lot of problems!

waiting for your reply!

thanks
Shahar

10

Good morning

thank you for trying this
Looks like we need to fix it by css, at this moment i can’t see this ribbon on the products anymore, is it removed or?
i tried about 8-9 products and ribbons are not there anymore,

11

Good day

i have a friend that some ELEMENTOR… he removed it for me.
and try to fix.

im sorry… but i do not like this system. you make a small change, and the whole site is down. really not a stable system.
so many issues and problems …

thanks for trying to help :).
have a great day. if ill need more help ill let you know. for now, we removed the ribbon. i really think you should check this bug.

regards
Shahar

12

HI Shahar

Sorry about all of this, yes, such things may happen but we are here to help you :slight_smile:
Let us know if you nee anything else, but in new ticket