# Refund issues - No responses **URL:** \ **Category:** Site Feedback\ **Created:** [January 31, 2022, 8:07am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383 "2022-01-31T08:07:22Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Nemanja0202](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/n/71c47a/32.png) [@Nemanja0202](https://colorlibsupport.com/u/Nemanja0202)\ **Post date:** [January 31, 2022, 8:07am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/1 "2022-01-31T08:07:22Z")
Hi, I have requested a refund as early as 3 weeks ago for order #COLORLIB8659 by sending an email to [support@colorlib.com](mailto:support@colorlib.com), filling out the contact form twice and through a ticket. Please don’t reply with empty excuses like “this department does not work with refunds” and forward my message to whoever is responsible for refunds. I am loosing patience and if I don’t get a response in 24h I will take further actions. ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [January 31, 2022, 8:49am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/2 "2022-01-31T08:49:32Z")
Hi there I’m sorry, I’m unable to check refund process, I’m not the person who is managing refunds, ☹ ---
**Author:** ![Nemanja0202](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/n/71c47a/32.png) [@Nemanja0202](https://colorlibsupport.com/u/Nemanja0202)\ **Post date:** [January 31, 2022, 8:52am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/3 "2022-01-31T08:52:34Z")
Yes, I know. Can you forward this to the person who is managing refunds? And don’t tell me to fill out a contact form because it doesn’t work, I did it twice. ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [February 1, 2022, 9:25am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/4 "2022-02-01T09:25:32Z")
Hi Yes, I sent a notification to an appropriate team member, sorry for the inconvenience Regards ---
**Author:** ![Nemanja0202](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/n/71c47a/32.png) [@Nemanja0202](https://colorlibsupport.com/u/Nemanja0202)\ **Post date:** [February 13, 2022, 6:38pm UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/5 "2022-02-13T18:38:15Z")
And? Still nothing!! It’s been more than a month since I requested a refund and I still have no response from you! Is this how you treat all your customer? ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [February 14, 2022, 9:21am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/6 "2022-02-14T09:21:43Z")
Hi there Im so sorry about that, @aigars-silkalns can you please check this? Regards ---
**Author:** ![swalters](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/s/f08c70/32.png) [@swalters](https://colorlibsupport.com/u/swalters)\ **Post date:** [February 17, 2022, 3:30am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/7 "2022-02-17T03:30:49Z")
> [@colorlibsupport](#): > > @aigars-silkalns I also purchased a template for my order COLORLIB9352 U can not get it to work and I would like a refund. Also, please remove me from your subscription renewal. I do not want to be charged for this again next year. Thank you ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [February 17, 2022, 9:09am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/8 "2022-02-17T09:09:03Z")
@swalters sam reply for you, you need to use contact form for such cases, im unable to handly anything related to finances or account Regards ---
**Author:** ![Nemanja0202](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/n/71c47a/32.png) [@Nemanja0202](https://colorlibsupport.com/u/Nemanja0202)\ **Post date:** [February 24, 2022, 10:29am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/9 "2022-02-24T10:29:36Z")
I’m still waiting for a response… ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [February 25, 2022, 10:08am UTC](https://colorlibsupport.com/t/refund-issues-no-responses/31383/10 "2022-02-25T10:08:11Z")
Hi Sorry about that, fill it once again just in case Thanks