Shapely theme customize has stopped working please help

I’ve been using Shapely for a couple days now, everything seemed to be working fine then the customize page stopped displaying settings and it now just “Loading” forever! I tried deactivate plugins, uninstalling then re-installing Shapely to no avail. How do I fix this?

ps Screenshot

Hey there

Hope you are having a good day and thank you for your question :slight_smile:

  1. Make sure shapely companion plugin is installed and activated
  2. please deactivate all third party plugins and check again
  3. if above steps do not work please send me your access credentials along with your website URL and I will investigate this case. Don’t forget to mark your reply as private!

Colorlib Support Team

I ended up deleting the whole thing and starting from scratch, I will definitely let you know if it happens again. Thank you Colorlib Support Team

Hey there

So, is everything ok right now? please confirm and i will close this case :slight_smile:

yes everything seems to be working. thank you

Hi, there
Nice, to hear your problem is fixed:) Now I will now close the topic and mark it as resolved. Feel free to contact us again Thanks!