I’ve been using Shapely for a couple days now, everything seemed to be working fine then the customize page stopped displaying settings and it now just “Loading” forever! I tried deactivate plugins, uninstalling then re-installing Shapely to no avail. How do I fix this?
Hope you are having a good day and thank you for your question
- Make sure shapely companion plugin is installed and activated
- please deactivate all third party plugins and check again
- if above steps do not work please send me your access credentials along with your website URL and I will investigate this case. Don’t forget to mark your reply as private!
Colorlib Support Team
I ended up deleting the whole thing and starting from scratch, I will definitely let you know if it happens again. Thank you Colorlib Support Team
So, is everything ok right now? please confirm and i will close this case
yes everything seems to be working. thank you
Nice, to hear your problem is fixed:) Now I will now close the topic and mark it as resolved. Feel free to contact us again Thanks!