I’ve been going great guns with your wonderful theme. I was about to go live, but yesterday the images in the parallax sections on the home page only started showing when I log in as admin
Any advice would be very much welcome, as we were so close to going live.
Hope you are having a good day and thank you for your question Looks like checking several things in the backend is necessary, please send me your access credentials along with your website URL and I will investigate this case. Don’t forget to mark your reply as private! Thanks!
Colorlib Support Team
I deactivated the plugins and the theme worked properly again.
I then activated each plugin 1 by 1. I think the conflict is with the WooCommerce plugin. When I activated that plugin the parallax’s in the home page went blank again.
I tried deactivating all the plugins and leaving WooCommerce on. It turns out if all the other plugins are off and Woocommerce is on that the theme does work.
So it’s a combination of plugins that’s the issue it seems.
So the culprit is the plugin “Enhanced E-commerce for Woocommerce store”. If that is on at the same time as the “Woocommerce” plugin then it blanks out the parallax images on the home page.
I’ve deactivated it temporarily for your purposes, but I do need that plugin on for my Google Analytics tracking.
If the plugin is causing this issue then it is adding new code that is affecting the theme. I will notify our developer of the issue but you can also raise this to our developer using the following link:
Can you give us steps to re-create the issue? I tried to install the plugin “Enhanced E-commerce for Woocommerce store” and on the latest version of the Shapely theme. I don’t find any issue on the parallax image issue during both logged and logged out state, can you give us screenshots or steps so that we can re-create and fix this if that is really a problem with the theme.
I think I managed to solve the issue. I also have Universal Analytics and neglected to tick the “Add Universal Analytics Tracking Code” box in the plugin’s integration section. Once I ticked that box that seemed to solve the issue