# Update Problems **URL:** \ **Category:** Shapely\ **Created:** [September 13, 2018, 5:32pm UTC](https://colorlibsupport.com/t/update-problems/22306 "2018-09-13T17:32:14Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![onlinesniper](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/o/6de8d8/32.png) [@onlinesniper](https://colorlibsupport.com/u/onlinesniper)\ **Post date:** [September 13, 2018, 5:32pm UTC](https://colorlibsupport.com/t/update-problems/22306/1 "2018-09-13T17:32:14Z")
Hi there, I´m looking after the following website [auszeithawaii.de](http://auszeithawaii.de) which is the site of a friend. I made all the updates and also a backup. When I updated the theme “shapely” the homepage (start-site) suddenly was empty and just white.Also the logo were a different font. All the other sites were still working but the first entrance page were blown away (see attached). I restored the theme via UpdraftPLus and so it works again. How can I update the theme without having this kind of problem? Hope you understand and can help me 🙂 All the best Michael ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [September 14, 2018, 6:33am UTC](https://colorlibsupport.com/t/update-problems/22306/2 "2018-09-14T06:33:48Z")
Hey there strange problem, the question here is how can we see the problem since you already restored it? we need to see actual problem to see the cause, is there any chance we can do it? do you have any modification in the theme? ---
**Author:** ![onlinesniper](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/o/6de8d8/32.png) [@onlinesniper](https://colorlibsupport.com/u/onlinesniper)\ **Post date:** [September 15, 2018, 1:25am UTC](https://colorlibsupport.com/t/update-problems/22306/3 "2018-09-15T01:25:30Z")
Hey, I restored it because they need this page for the their business. But I can´t update the theme. There is no modification or CSS in the theme. ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [September 17, 2018, 4:15am UTC](https://colorlibsupport.com/t/update-problems/22306/4 "2018-09-17T04:15:59Z")
Howdy I an understand you but how can we replicate the problem? if its not there then we can’t say anything i guess, another idea is to create a duplicate copy of your current site on the temporary domain and work on it, but this will require additional work from you to prepare such environment ---
**Author:** ![onlinesniper](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/o/6de8d8/32.png) [@onlinesniper](https://colorlibsupport.com/u/onlinesniper)\ **Post date:** [September 17, 2018, 12:38pm UTC](https://colorlibsupport.com/t/update-problems/22306/5 "2018-09-17T12:38:54Z")
Hey, I made a duplication of the System on an separated URL. The Original is still: [https://www.auszeithawaii.de/](https://www.auszeithawaii.de/) And the Duplicate is: [http://www.testhawaii.de/](http://www.testhawaii.de/) As you can see I made the theme Update. Do you need the Login data? Let me know if you need something else. ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [September 17, 2018, 2:34pm UTC](https://colorlibsupport.com/t/update-problems/22306/6 "2018-09-17T14:34:28Z")
hi there “Do you need the Login data?” - Yes indeed, i need them 🙂 ---
**Author:** ![onlinesniper](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/o/6de8d8/32.png) [@onlinesniper](https://colorlibsupport.com/u/onlinesniper)\ **Post date:** [September 17, 2018, 2:42pm UTC](https://colorlibsupport.com/t/update-problems/22306/7 "2018-09-17T14:42:51Z")
Ok hahaha I thought this is “not” a private chat that´s why I didn´t send the data directly 😃 Here we go: User: akern\_admin Passwort: Gudetama2016 ---
**Author:** ![mikesupport17](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/m/bc8723/32.png) [@mikesupport17](https://colorlibsupport.com/u/mikesupport17)\ **Post date:** [September 17, 2018, 3:03pm UTC](https://colorlibsupport.com/t/update-problems/22306/8 "2018-09-17T15:03:35Z")
Hello there, I hope you are doing well today. When it comes to updating the theme, you need to create and use a child theme for containing the changes to the theme. You can use the following plugin to make a child theme: > **[Child Theme Configurator](https://wordpress.org/plugins/child-theme-configurator/)** > > When using the Customizer is not enough - Create a child theme from your installed themes and customize styles, templates, functions and more. Best Regards, Support ---
**Author:** ![onlinesniper](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/o/6de8d8/32.png) [@onlinesniper](https://colorlibsupport.com/u/onlinesniper)\ **Post date:** [September 17, 2018, 3:20pm UTC](https://colorlibsupport.com/t/update-problems/22306/9 "2018-09-17T15:20:14Z")
Hey thanks for your fast reply. I installed it but I have really no idea what to do next. I´ve never work with child-theme to update a theme. So I tested it but I think wrong. Is there a manual or a video how to do it? sorry for that ---
**Author:** ![colorlibsupport](https://colorlibsupport.com/user_avatar/colorlibsupport.com/colorlibsupport/32/1494_2.png) [@colorlibsupport](https://colorlibsupport.com/u/colorlibsupport)\ **Post date:** [September 18, 2018, 6:16am UTC](https://colorlibsupport.com/t/update-problems/22306/10 "2018-09-18T06:16:45Z")
HI there Is any modification done in this theme? ---
**Author:** ![onlinesniper](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/o/6de8d8/32.png) [@onlinesniper](https://colorlibsupport.com/u/onlinesniper)\ **Post date:** [September 18, 2018, 8:35pm UTC](https://colorlibsupport.com/t/update-problems/22306/11 "2018-09-18T20:35:05Z")
Hey Noda, unfortunately no because I asked for a manual. I´m not that expert in creating child-theme :-/ Hope you can help me out. ---
**Author:** ![mikesupport17](https://colorlibsupport.com/letter_avatar_proxy/v4/letter/m/bc8723/32.png) [@mikesupport17](https://colorlibsupport.com/u/mikesupport17)\ **Post date:** [September 19, 2018, 11:59am UTC](https://colorlibsupport.com/t/update-problems/22306/12 "2018-09-19T11:59:28Z")
Hello, There is a guide that can help you out. Here is a link to it: > **[Child Theme Configurator Tutorial Videos](http://www.childthemeconfigurator.com/tutorial-videos/)** > > Child theme tutorial videos illustrate how to use the Child Theme Configurator plugin. Best Regards, Support