We need refund purchased template

We purchased the template, but we didn’t receive any e-mail about the purchase.
We made a lot of effort to use your company’s products, but we decided that it was impossible.
about three topics : We don’t received purchased template

So, we need refund.
I received an answer from the credit card company that your company can handle it.

Please tell me how to refund.


Hi there

You need to start the refund process from your bank account,