when i do modification, my site becomes inaccessible for at least 20 minutes

Shapely
1

Hello,

I have a problem in my wordpress with shapely theme (www.artsabord.com)
when i do modification, for example add a pictures or some text, my site becomes inaccessible for at least 20 minutes.

I cannot go in my admin page or in the website.

I put a picture of my screen attached,

Do you can help me,

thanks a lot,

damien from france

2

Hi there
Hope you are having a good day and thank you for your question :slight_smile:
That’s quite odd, kindly confirm does this issue persists when all the other plugins are deactivated?
Let me know how it goes.
Thanks!
Colorlib Support Team

3

Hi,

Thanks for support.
Yes same problem when other plugins are desactivated.

Maybe is because i have wordpress version 5.4.1 and shapely compagnion is ok untill 5.1.5???

4

Hi there

From your picture, you are losing connection to the database, most probably this is a hosting related issue, I would also check the plugins but for sure this is not the theme or WordPress

5

Hi,

Thanks for reply,
my website is hosting with LWS, i will try to ask someone from lws.

6

hi there

Ok, from what I see there is no problem with the theme, so, I will mark this case as a resolved