White space under Shapely header, above content section

So far none of the custom CSS solutions in the forum have worked for me. Can you assist in removing the empty white space shown in the screenshot? Domain is present in the screenshot. Thanks for any help you can provide.

Hi there

Hope you are having a good day and thank you for your question :slight_smile:

In order to check your question i need to see your live website, please provide url and i will take a look

@Noda thank you, it’s https://earthretrievals.com

hey there

Hope you are having a good day and thank you for your question :slight_smile:

Please add this CSS in appearance - customize - additional CSS

div#shapely_home_parallax-12 {
padding-top: 0px !important;
background: url(https://earthretrievals.com/wp-content/uploads/2020/03/houska-tree-2048.jpg);
background-attachment: fixed;
background-position: center;

Colorlib Support Team

Hi Noda, thank you. This did get rid of the empty space.

However one problem is because we’re defining the background in the CSS it’s causing it to fill the whole screen versus just the widget and it doesn’t look great. Screenshot attached.

Is there any CSS that would remove the white space yet keep the background defined by the widget? Thanks so much, really appreciate you taking a look.

Hi there

Ok, I will try, but can you please attach the image again? right now it’s not attached and I see the only white screen: Screenshot by Lightshot

Sorry must have attached the wrong one. I changed the background, but if you look at the attached photo, the white space is gone now but the background image expanded to fit the screen instead of the widget I believe.

Hi Tradglider

hm… the image is still not appearing here, looks like checking several things in the backend is necessary, please send me your access credentials along with your website URL and I will investigate this case.

Don’t forget to mark your reply as private!

Colorlib Support Team

I believe that’s been fixed now, you should see the header and background. If needed you may just have to click through the cookie consent banner.

Hi there

Ok, now the image is appearing, please use this code and let me know the results:

#shapely_home_parallax-12 {
padding-top: 0px;

Thank you. I had tried this earlier and unfortunately all it does is move the text and button upwards on the background image.

Good morning Tradglider

Sorry about that, right now im out of idea :slight_smile:

Please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about  “Set as private reply” at the bottom of the message box