Widgets Missing in Customize

I have the exact same problem as jermaineamado. I haven’t updated the site in a month or so, return and find Customise/Widgets have gone. (Same symptoms/display as jermaineamado’s question).
I have a couple of Shapely sites, only one has this problem (and I’ve made sure all plugins on the site in error are the same as the site that’s OK).
You fixed his problem with private messages.
What was the solution?


Hi there

Hope you are having a good day and thank you for your question :slight_smile:
Please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about  “Set as private reply” at the bottom of the message box  


Here’s the link to login: