Woocommerce in Customizer not working

The woocommerce tab in customizer, where you can change the header image and sidebar options, is not working. I can make changes but when I click publish, the page is not changing. I want to change the header image and remove the sidebar.

Hello there,

I hope you are doing well today.

Please use the following plugin to clear your WordPress cache:

Also, please try disabling any third party plugins that were not bundled with the theme as one of them may be causing a conflict.

Best Regards,

Hello, I tried these steps but it still isn’t working. There are two woocommerce tabs in customizer-only the top one is ineffectual.

Hi there,
Thanks for writing back.
In this case, could you kindly provide us with temporary admin access to your WordPress Dashboard so that we can have a closer look into this.

You may create a new administrator user within your WordPress Dashboard using your email address. You may then copy the login credentials to us in your reply.

I look forward to your reply.
Best Regards,