hello dear, I have tried to install activello theme on my site getintopc but it’s giving an error that the theme could not be activated because it triggered a fatal error. please somebody explain how I solve the issue.
thanks
Hey there,
I hope you are well today and thank you for your question.
The first thing you’ll want to do is delete it from your server. Log into your server using FTP. Navigate to wp-content/themes/. From there, find the theme folder of our theme you have installed and delete it.
This should bring your site back to life as WordPress reverts back to a default theme (like Twenty Twelve). If your site still isn’t functioning, navigate to wp-content/plugins/ on your server and delete any plugins you have installed.
Once your site is working again, navigate to the plugins page in your WordPress admin and deactivate any plugins you have installed.
Now you can reinstall our theme. You should download the latest theme package.
Install it, just like you’d install any other theme. After you activate the theme, your site should be back up and running again.
Also here are some things you can try though:
- Ask your web host to have a look at the issue.
- Reinstall WordPress.
Best regards,
Support.