All my feature images keep getting cropped off in the middle

Activello
1

Hello,

I need some help with my feature images. They keep getting cropped off in the middle. I tried resizing them to 300 x 300 but that didn’t solve the issue. I then tried fixing the problem by incorporating the solution mentioned in this thread (https://colorlibsupport.com/t/post-image-cutting-off/) but I somehow ended up messing my entire site. I had to ask for help from my web host’s customer support to get my dashboard to function again.

How do I fix this?

Thanks a lot,

Patricia

2

Hello there,

I hope you are doing well today.

You can use the following plugin to adjust the cropping used for the images:

Best Regards,
Support

3

Hello,

I just installed the plugin you suggested. I’m now experiencing the same problem as this user: Cropped in the backend but not in the front-end | WordPress.org . The images are cropped in the backend but not in the front end. I can’t uninstall Jetpack because I use some of its features. I’ve also already cleared my caches and used different browsers, but it’s still the same thing. :expressionless:

How do I fix this concern?

Thank you,

Patricia

4

Hello there,

Thanks for updating us.

Were you able to try clearing your WordPress cache? As WordPress could still be using the previous page information to display the images.

Best Regards,
Support

5

Yes, I have.

Patricia

6

Hi there,
Thanks for keeping in touch with us.

Could you kindly provide me with a few screenshots of the issue that you’re having just to get some perspective on this? Also, a link to your site would be much appreciated.

I look forward to your reply :slight_smile:

Best Regards,
Support

7

Hello,

My website is http://ideacrib.net.

Attached some screenshots. There’s no option for cropping thumbnails how you want to crop them. They all seem to be cropped in the middle by default.

By the way, if you’ll check the third and sixth screenshots, you’ll note that the dimensions of the thumbnails are okay whenever the posts are shared on Google Plus and on personal Facebook accounts. The thumbnails get cropped off in the middle on LinkedIn, on public Facebook pages, and in the site itself.

I checked the function.php part of the Activello theme and was wondering if I could tweak any of the numbers in this part of the code:

/**

add_image_size( ‘activello-featured’, 1170, 550, true );
add_image_size( ‘activello-slider’, 1920, 550, true );
add_image_size( ‘activello-thumbnail’, 330, 220, true );
add_image_size( ‘activello-medium’, 640, 480, true );

Is there an optimal thumbnail size? How do I resize thumbnails in such a way so heads and feet won’t necessarily get chopped off? By the way, I tried the Crop Thumbnails plugin but it apparently doesn’t work with Jetpack, and I need Jetpack.

Thank you,

Patricia

8

You can try achieving this by using the custom plugin solution posted in the following topic.

https://colorlibsupport.com/t/define-sizeformat-of-featured-image-on-home-page/#post-59419

Also if possible please try temporary disabling Jetpack Photon module on your site.

9

Hello,

Is there another solution that doesn’t require disabling Jetpack Photon? I need that module.

Thanks,

Patricia

10

You don’t need to do it. I said just try temporary deactivating it to check whether it conflicts with functionality.

Also you have to use the custom plugin solution posted in the following topic.

https://colorlibsupport.com/t/define-sizeformat-of-featured-image-on-home-page/#post-59419