Author Bio/User Profile Picture Issue

I have an issue where I can’t customize the pictures for users other than the admin account. I’ve tried toggling them between author, contributor, editor, etc, and it doesn’t change the outcome. Screenshot of issue below, any help would be appreciated, thanks. The URL is Ditch the Grind

Hey there

Do you want to say you cant change the avatar picture from the WordPress dashboard? can you please check the same problem on any default WordPress theme?