Background and colour not accessible

I have a customization problem. In all sections of the front page, I can’t access to the Colors and Background customization area.
can you help me?

I edit the Front page sections

In Jumbotron section

I have nothing under Colors and Backgrounds

And it’s the same in every section (like in the About section)

Hi There,
I’d love to have a look at your setup and try to help.
Please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about  “Set as private reply” at the bottom of the message box
Hope to hear from you soon.

Hi Mike,

Thanks for your help
Here is the link:
I set it as editor I hope it was the correct thing to do.
Let me know if it’s not good.

Have a nice afternoon

Hi Mike,

I just stared building my website today so it is almost empty. I find it really slow and I have no idea if it comes from the template or the hosting company. It is even worse on mobile where the starting page never loads, it is stuck at 99%…
What do you think?


Hi There,

Thanks for getting back to me.

Unfortunately, I’m going to need admin access so that I can access the customizer.

Hope to hear from you soon.

Hi Mike,

Here is a new link:

Thanks and have nice day

You can have a look at the contact us section, I can’t change anything.
Thanks a lot

Hey there

Just checked your problem and I can’t see anything unusual here, all page options are there and they are working normally

Thanks Noda,

it’s all fine now.

Have great day

Hi, there

I will close this case now, Feel free to contact us again if you have other questions