Blurred Images and links' problems


Since last week, my website has been showing some problems.
This started sometime after the theme atualization.

  • Very often, the images in home page are blurry in Chrome (mobile version and laptop)
  • All links (including the galary’s images), when you are inside a post, are not working (just mobile)


Hi there

Hope you are having a good day and thank you for your question :slight_smile:

In order to check your question i need to see your live website, please provide url and i will take a look


Thanks for your quick answer.



Hi there

Please deactivate all third party plugins and try again your problem, most probably this I conflict with third-party plugins.
Once you deactivate all plugins please check your problem again, if the problem is gone then this means it was a plugin conflict. Now, start activating plugins one by one and same time repeat your problem until your problem appears again, now you know which plugin was in conflict

Colorlib Support Team


I tried deactivate all plugins, and it was necessary keep deactivated 4 plugins to solve the problem. Is it normal to conflict in so many plugins at the same time?
About the blurred images, even deactivating all the third party plugins, the problem still go on.


Hey there

Ok, let me check what’s going on :slight_smile:
Please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about  “Set as private reply” at the bottom of the message box

Hey there

Its clearly third party plugin problem, once I deactivated all third party plugins problem was fixed, please deactivate them one by one at the time and see which plugin cause the problem

Hi, since is very hard explain exactly what are hapining, I recorded a video. In resume, the problem is: sometimes it works, sometimes don´t. What I have noticed, when I first entered in the site page, the images are blured. Then, if I press F5, it works. But, if I press Ctrl F5, don´t. It is very odd.

In addition, I created a login without password to access the test environment.

Good morning

Thank you for video, here is the shoot from me, its working always good for me,

Hovewer i please add this css code in appearance > Customize > Additional css and check again, it should help:

.blazy {
-webkit-filter: initial;
filter: initial;
-webkit-transform: initial;
-khtml-transform: initial;
-moz-transform: initial;
-ms-transform: initial;
-o-transform: initial;
transform: initial;

Actually, I just added it, please check again

We cannot click all the links in the primary block when the screen is narrow.
The secondary block covers the primary block.

The following specifications are valid if the screen width is 768 px or more.

@media (min-width: 768px)                  ⬇
	.col-sm-1, .col-sm-10, .col-sm-11, .col-sm-12, .col-sm-2, .col-sm-3, .col-sm-4, .col-sm-5, .col-sm-6, .col-sm-7, .col-sm-8, .col-sm-9 {
		float: left;

However, this specification has no effect if the screen width is less than 768 px.
As far as I can tell, at least .col-sm -4 should always be “float: left”.
Because it is a hassle to look it up, I simply specify the previous three lines as additional CSS.

hey there

Looks like you changed the appearance of the homepage, there is a slider right now, is this ok now?

To be honest with you this is way better than before :slight_smile:


I recently reinstalled the theme on my webiste:

and I have the same problem.

Hey there

I have this message on your website:

This site can’t be’s server IP address could not be found.

If you have the same problems please try fixes from this ticket

I’m sorry :confused:
I use Google Translate, and by inattention the website url was translated as well.


@diaswesleys - have you tried solutions from this ticket?


I disabled most plugins. At one point it returned to normal. However, after reactivating the plugins and deactivating them again, it no longer worked.

Apparently I found the error causing plugin:


After disabling this, by refreshing the page 2 times, the images returned to normal.

Note: Plugin currently disabled.

However, the problem still persists.

Apparently the problem is in a flashing state as the pages refresh.

All optimization plugins (Autoptimize and Speed Boost) are disabled except WP Super Cache